IT Analyst I

Alberta Health Services; Grande Prairie; On-site; CAD 47,000 - 63,000; Full time

Benefits offered by this job

Remote retention allowance

Job summary

Alberta Health Services in Grande Prairie is seeking an IT Analyst I to provide frontline technical support for network infrastructure and telecom services, escalating as needed. You will diagnose issues, implement interim workarounds, and coordinate with stakeholders for timely resolutions.

This role involves on-call rotation and hands-on problem solving within Health Shared Services. The position offers a supportive environment with a structured workflow, opportunities to contribute to

Qualifications

• Completion of diploma in Computer Science or Information Technology or equivalent.
• Basic knowledge of Cisco Networking technologies including switching, routing, VoIP, and wireless.
• One or more years' experience in a large organization.
• Ability to sit at a computer for extended periods and participate in a 24x7 on-call rotation.

Responsibilities

• Provide technical support for network infrastructure and telecom services.
• Escalate from service desk and coordinate with stakeholders for problem resolution.
• Investigate, diagnose, and resolve tickets using documented procedures and guidelines.
• Assist with projects and program initiatives and implement interim workarounds when needed.

Skills

Cisco networking

VoIP

Wireless

Switching

Routing

Documentation

On-call rotation

Communication

Education

Diploma in Computer Science / IT

Job description

Your Opportunity:

The IT Analyst I position provides technical support related to Health Shared Services information technology network infrastructure either directly to users of the systems or to service delivery functions. The position ensures reliable operations of information systems, resolves technical problems, assists with finding solutions to customer needs, and participates in projects and program initiatives. The IT Analyst I represents an escalation point from the service desk and is responsible for addressing tickets and issues related to network or telecom on a day-to-day basis. This position spends the majority of time investigating, diagnosing and resolving tickets and problems utilizing processes and guidelines as well as executing documented procedures. Where the problem cannot be resolved by this position, the incumbent coordinates with stakeholders to identify the scope and impact of a potential problem, develops an interim work around and coordinates with the team for problem resolution and solution implementation. In addition to a competitive rate of pay, AHS currently has a Remote Retention Allowance in place to an annual maximum of $3,000. This allowance is non-pensionable and is payable on an hourly basis for all hours paid at the basic rate of pay.

Description:

As an IT Analyst I, you will provide technical support for system(s), subsystem(s) or technologies within a specialized team or service area in accordance with AHS standards and practices.

Key Information:

• Transition Company: Health Shared Services


• Classification: IT Analyst I


• Union: AUPE GSS


• Unit and Program: IT Network


• Primary Location: Grande Prairie Rgnl Hospital


• Location Details: As Per Location


• Multi-Site: Not Applicable


• FTE: 1.00


• Posting End Date: 26-AUG-2026


• Employee Class: Regular Full Time


• Date Available: 05-OCT-2026


• Hours per Shift: 7.75


• Length of Shift in weeks: 2


• Shifts per cycle: 10


• Shift Pattern: Days


• Days Off: Saturday/Sunday


• Minimum Salary: $34.10


• Maximum Salary: $46.03


• Vehicle Requirement: Driver's License, Vehicle Provided

Required Qualifications:

Completion of diploma in Computer Science or Information Technology or equivalent.

Additional Required Qualifications:

Basic knowledge of Cisco Networking technologies including switching, routing, VoIP, and wireless. Ability to communicate clearly, document, and trouble-shoot. One or more years' experience working in a large organization. Ability to sit working at a computer for extended periods, ability to stand, lift, climb ladders, bend, crawl in confined spaces, work in a variety of indoor/outdoor environments. Ability to participate in a 24x7 on-call rotation.

Preferred Qualifications:

Cisco CCNA certification is an asset. Experience in healthcare and demonstrated understanding of patient care needs.