IT Coordinator

MNP; Vancouver; On-site; CAD 50,000 - 60,000; Full time

Job summary

MNP is seeking an IT Coordinator to join their Technology - Support Services team in Vancouver. The role involves providing deskside support, deploying applications, and maintaining IT operations. Candidates should possess relevant IT experience and customer service skills. MNP offers a competitive salary and a range of benefits including a pension plan and professional development opportunities.

Benefits

High-potential earnings

Generous base pay

Vacation and personal days

Pension plan with matching

Bonuses and benefits

Mental health resources

Professional development

Flexible dress code

Social events

Qualifications

• Relevant IT experience is an asset.
• Experience supporting key applications like TaxCycle and CaseWare is beneficial.
• Experience in asset management and planning is preferred.

Responsibilities

• Provide deskside support to team members locally and remotely across Canada.
• Support deployment, configuration, and use of core applications.
• Provide technical support for desktop, laptop, printers, and mobile devices.

Skills

Customer service

Technologically savvy

Active Directory

Networking

Print device troubleshooting

Imaging hardware

Backup systems

AV equipment

PowerShell

Microsoft OS/software

Job description

Join to apply for the IT Coordinator role at MNP.

Inspirational, innovative, and entrepreneurial — this is how we describe our empowered teams. Combine your passion with purpose and join a culture that thrives in the face of change.

Make an impact with our Technology - Support Services team as an IT Coordinator. This diverse team of tech-savvy problem solvers embraces digital transformation and the possibilities technology brings to our industry’s future. As a trusted advisor, you’ll support, utilize, and maintain MNP’s technology to ensure smooth IT operations, enabling team members to work efficiently and effectively.

MNP is proudly Canadian. Providing business strategies and solutions, we are a leading national accounting, tax, and business advisory firm in Canada. Entrepreneurial at our core, our talented team members turn obstacles into opportunities and are transforming mid-market business practices.

Responsibilities

• Provide deskside support to team members locally and remotely across Canada
• Support deployment, configuration, and use of core applications, including tax and accounting software
• Provide technical support for desktop, laptop, printers, scanners, and mobile devices
• Implement and maintain equipment standards, policies, and support processes
• Install software and deploy hardware as required
• Perform data recovery operations
• Utilize ServiceNow ticketing and Knowledge Base systems
• Work independently and as part of a larger Technology team
• Deliver one-on-one and group training, both in person and remotely
• Flexibility to work overtime and outside standard hours, including on-call shifts
• Maintain flexibility to travel regionally

Skills and Experience

• Technologically savvy with a quick ability to learn applications and systems
• Relevant IT experience is an asset
• Customer service experience
• Understanding of Active Directory, networking, print device troubleshooting, imaging hardware, backup systems, AV equipment, PowerShell, and Microsoft OS/software (Windows 10, Office 365, Teams, OneDrive) is an asset
• Basic understanding of telephony systems and concepts
• Experience supporting key applications like TaxCycle, CaseWare, and other accounting software is beneficial
• Experience in asset management and planning is preferred
• Experience assessing business needs is advantageous

MyRewards@MNP

We offer high-potential earnings, customized rewards, generous base pay, vacation, personal days, pension plan with matching, savings products, bonuses, benefits, mental health resources, exclusive perks, professional development, a flexible dress code, social events, and more. Salary range: $50,000 - $60,000.

Diversity@MNP

We embrace diversity and celebrate differences. We believe each team member’s unique gifts strengthen our business. We encourage applicants with disabilities to apply.