IT Service Specialist Vancouver (Canada) Electronic Arts Information Technology (IT) Junior (1–[...]

Gamecompanies; Vancouver; On-site; CAD 45,000 - 65,000; Full time

Job summary

A leading technology team at a major game company is seeking a Desktop Support Technician to enhance IT services. The role focuses on supporting a busy environment, managing support requests, and ensuring efficient IT operations. Candidates should possess a college certification in computer sciences and relevant experience in customer support.

Benefits

Healthcare coverage

Mental well-being support

Paid time off

Complimentary games

Qualifications

• 1 year's work experience in Customer or Desktop Support.
• Experience in a high-volume job role at a company.

Responsibilities

• Evaluate and assign over 300 weekly support requests from various platforms.
• Provide IT equipment and guidance to employees in person.

Skills

Customer Service

Desktop Support

IT Equipment Management

Education

College Certification in Computer Sciences

CompTIA Certification

Microsoft Certification

Job description

The Electronic Arts Information Technology (EAIT) team connects EA's global workforce and operations. Support diverse needs—from game development to marketing, publishing, security, and more—we provide creative tech solutions that keep teams productive and collaborative. Join us to help power better play across EA.

We're looking for an experienced Desktop Support Technician to join our IT team, reporting to the manager at the EAV Burnaby office.

Responsibilities:

Collaborate with a team of 20+ technicians to evaluate and assign over 300 weekly support requests from ServiceNow, Slack, and occasionally email.

You will be the customer service face of Site IT, greeting employees who walk up to the IT area. Tasks include providing them with IT equipment, peripherals, guidance or opening a Service Now ticket on their behalf.

You will handle admin tasks like managing loaner laptops, generating bulk project tickets, and maintaining best practices.

Qualifications:

College Certification in Computer Sciences

Other professional certifications, such as CompTIA, Microsoft

> 1 year’s work experience in Customer or Desktop Support

Can demonstrate experience in a high-volume job role at a company

About Electronic Arts

We’re proud to have an extensive portfolio of games and experiences, locations around the world, and opportunities across EA. We value adaptability, resilience, creativity, and curiosity. From leadership that brings out your potential, to creating space for learning and experimenting, we empower you to do great work and pursue opportunities for growth.

We adopt a holistic approach to our benefits programs, emphasizing physical, emotional, financial, career, and community wellness to support a balanced life. Our packages are tailored to meet local needs and may include healthcare coverage, mental well-being support, retirement savings, paid time off, family leaves, complimentary games, and more. We nurture environments where our teams can always bring their best to what they do.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.