IT Coordinator

H2Safety Services Inc.; Calgary; On-site; CAD 60,000 - 90,000; Full time

Job summary

An established industry player is seeking a proactive IT Coordinator to enhance day-to-day IT operations. This role involves ensuring optimal performance of IT systems, providing technical support, and implementing data security protocols. As a key player in the team, you will collaborate with IT vendors and internal teams, driving initiatives that align with company objectives. If you thrive in a dynamic environment and are eager to contribute to cutting-edge projects, this opportunity is perfect for you.

Benefits

Generous paid time off

Comprehensive health care plan

Company matching RRSP program

Annual performance bonus

Professional development subsidies

Employee referral incentive

Flexible start/finish times

Qualifications

• 2-3 years experience in IT support or coordination.
• Bachelor's degree in IT or related field required.

Responsibilities

• Provide technical support and troubleshoot IT issues.
• Coordinate installation and maintenance of IT systems.
• Support data security protocols and disaster recovery.

Skills

IT Security & Compliance

SaaS Application Management

ESRI ARCPro Setup

ITIL Framework Knowledge

Backup & Restore

Disaster Recovery & BCP

Vendor Management

Communication

Education

Bachelor’s degree in Information Technology

Diploma in Computer Science

Tools

VMware

HPE Alletra SAN

Cisco

Microsoft Azure

Datto

Job description

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About The Company
Celebrating our 21st anniversary this year, H2Safety Services Inc. is the largest Emergency Response Management provider in Canada. Equipped with decades of experience, our team of industry-leading experts delivers comprehensive, tailored Emergency Management Services, Emergency Response Training, and Technology services to companies throughout Canada, North America, and around the world. By continually investing in our people and world-class technology, we ensure the highest level of protection and compliance for our clients, stakeholders, and the environment.

Position Summary
We are seeking a detail-oriented and proactive IT Coordinator to support day-to-day IT operations at H2Safety. This role ensures the availability, reliability, and optimal performance of IT hardware and software systems, including workstations, servers, and networking equipment. The IT Coordinator will be responsible for coordinating and performing technical support, troubleshooting issues, and assisting with the implementation of data security protocols. Additionally, this role involves collaborating with IT vendors, supporting system upgrades, and helping to enforce IT policies and procedures. The ideal candidate is a collaborative problem-solver who can effectively support IT initiatives aligned with company objectives.

Key Responsibilities

1. Provide technical support and troubleshooting to staff, resolving IT-related issues promptly to minimize disruptions.
2. Coordinate and assist with the installation, configuration, and maintenance of IT hardware and software systems.
3. Support the implementation and enforcement of data security protocols to protect sensitive information.
4. Assist with data backup processes and disaster recovery procedures, ensuring data integrity and business continuity.
5. Help execute system upgrades and improvements, minimizing disruption to business operations.
6. Coordinate relationships with IT vendors and service providers, ensuring timely and effective service delivery.
7. Contribute to maintaining IT documentation, including support guides, procedures, and policy documents.
8. Collaborate with internal teams to align IT activities with company objectives and strategic goals.
9. Identify and recommend new technologies or solutions to enhance efficiency, productivity, and security.

Required Education, Experience & Credentials

1. Bachelor’s degree or diploma in Information Technology, Computer Science, or related field.
2. Minimum of 2-3 years of experience in IT support, coordination, or a similar role.

Required Knowledge, Skills & Competencies

1. IT Security & Compliance (e.g., SOC 2): Experience with implementing and maintaining security frameworks.
2. SaaS Application Management & Integration: Comfortable managing cloud-based apps and ensuring seamless system integration.
3. ESRI ARCPro Setup: Able to configure and support geospatial tools in a technical environment.
4. ITIL Framework Knowledge: Understands ITIL principles to drive efficient IT service delivery.
5. Backup & Restore: Skilled in safeguarding data and ensuring reliable recovery across servers, databases, and cloud platforms.
6. Disaster Recovery & Business Continuity (DRP/BCP): Able to build and support plans that minimize system downtime.
7. Vendor Management: Strong experience managing vendor relationships, contracts, and service performance.
8. Communication: Clear communicator with the ability to work cross-functionally and explain technical issues to non-technical users.

Nice to Have Skills & Competencies

1. Virtualization (VMware), storage systems (HPE Alletra SAN, NAS, iSCSI, RAID configurations)
2. Networking (Cisco, Meraki), VPN (IPSec, SSL)
3. Cloud infrastructure management: Microsoft Azure, Entra ID, VDI
4. Backup tools (Datto, Azure Backup)
5. Certifications: CompTIA Network+/Security+
6. Oil & Gas or emergency response experience

Your Total Rewards

1. Generous paid time off
2. Comprehensive health care plan
3. Company matching RRSP program
4. Annual performance bonus
5. Professional development subsidies
6. Employee referral incentive
7. Flexible start/finish times

Apply Now

If this role sounds exciting and you're ready to make an impact, we invite you to apply and join our dynamic team at H2Safety. As a valued member of our company, you'll have the opportunity to work alongside industry-leading experts, contribute to cutting-edge projects, and play a crucial role in enhancing the safety and efficiency of emergency response management.

At H2Safety, we exist to protect—come make a difference with us.