IT Business System Analyst

Worldsource Securities Inc.; Toronto; On-site; CAD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a motivated Information Technology Business System Analyst. In this dynamic role, you will be pivotal in bridging the gap between business needs and IT solutions. Your expertise will be essential in providing Level II support, managing requirements for system upgrades, and documenting critical business processes. This position offers an exciting opportunity to work collaboratively across departments, ensuring that customer requests are prioritized and resolved efficiently. If you thrive in a fast-paced environment and possess strong analytical and communication skills, this role is perfect for you.

Qualifications

• 5+ years of experience in business analysis within the investment industry.
• Strong knowledge of Microsoft Office and Adobe Design products.

Responsibilities

• Provide Level II support and document business processes.
• Manage requirements gathering for upgrades and projects.
• Liaise with business and IT to develop solutions.

Skills

Analytical problem-solving skills

Communication skills

Requirements gathering

Documentation and report writing

Teamwork

Education

Post-secondary education in Business or Information Technology

Tools

Microsoft Word

Microsoft Excel

MS Project

Visio

Adobe Design products

SQL

Dataphile OpenView

Microsoft CRM Dynamics

Job description

Information Technology Business System Analyst

Reporting to the Director, Business Systems and Development and working in a fast-paced environment, the Business Systems Analyst is responsible for working with all departments and business lines by providing Level II support, documenting requirements, release management, change controls, testing system implementations/updates as well as documenting business processes. This highly motivated and energetic candidate must work with the Business as well as the I.T. department to ensure all requests are documented and prioritized.

RESPONSIBILITIES:

• Identifying, evaluating and prioritizing customer requests to ensure that inquiries are successfully resolved;
• Setting priorities for Level II problem resolutions, monitoring progress and applying the appropriate escalation procedures;
• Liaising with the business areas and I.T. to evaluate and/or develop solutions based on the requirements;
• Managing requirements gathering for scheduled upgrades, migrations and approved projects;
• Analyzing and evaluating the impact of application enhancements and/or updates;
• Researching, evaluating and recommending new products and upgrades;
• Investigating and documenting system bugs (Defect Management);
• Working closely with various departments within the organization to understand and document all business/systems requirements for existing systems, processes, system implementations;
• Producing technical and descriptive documentation;
• Interpreting technical and procedure manuals for non-technical users;
• Assisting in training users in the use of applications and computer systems;
• Organizing individual time, work and resources to accomplish objectives in the most effective and efficient way;
• Demonstrating a rational and organized approach to work and identify development opportunities;
• Interacting with the testing team and/or vendors to provide technical input, support and analysis on applications; and
• Participating in other corporate projects and initiatives as necessary.

QUALIFICATIONS:

• Post-secondary education in Business or Information Technology
• Experience in business analysis, requirements gathering, documentation and report writing with I.T.
• 5+ years’ experience within the investment industry
• Strong knowledge of Adobe Design products and forms management
• Strong knowledge of Microsoft Word, Excel, MS Project and Visio
• Analytical problem-solving skills
• Experience in SQL and data warehouses an asset
• Knowledge of Dataphile OpenView an asset
• Knowledge of Microsoft CRM Dynamics an asset
• Ability to engage in multiple initiatives simultaneously
• Must be able to work in a team environment. Strong communication skills

COMPENSATION:

Commensurate with experience

If you are interested in applying for this position, please forward a cover letter and resume in confidence to [e-mail].

Worldsource is committed to accessibility in employment and to ensuring equal access to employment opportunities for candidates, including persons with disabilities. In compliance with AODA, Worldsource will endeavour to provide reasonable accommodation to persons with disabilities in the recruitment process upon request. If you are selected for an interview and you require accommodation due to disability during the recruitment process, please notify the hiring manager upon scheduling your interview.

We thank all applicants for their interest but only those selected for an interview will be contacted.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology