Information Technology Business System Analyst

Worldsource Wealth Management; Markham; On-site; CAD 60,000 - 100,000; Full time

Job summary

Join a forward-thinking organization as a Business Systems Analyst, where you will play a crucial role in enhancing business processes and systems. In this dynamic position, you will collaborate with various departments to provide Level II support, manage requirements for system enhancements, and produce comprehensive documentation. Your analytical skills will be key in evaluating new products and solutions, ensuring that all business needs are met efficiently. This role offers a unique opportunity to make a significant impact in a fast-paced environment, contributing to the success of innovative projects that drive the company's growth.

Qualifications

• 5+ years experience in the investment industry.
• Strong analytical problem-solving skills and documentation abilities.

Responsibilities

• Identifying and prioritizing customer requests for resolution.
• Managing requirements gathering for upgrades and projects.
• Producing technical documentation and assisting in user training.

Skills

Business Analysis

Requirements Gathering

Documentation

Problem-Solving

SQL

Adobe Design Products

Microsoft Word

Microsoft Excel

MS Project

Visio

Education

Post-secondary education in Business or Information Technology

Tools

Dataphile OpenView

Microsoft CRM Dynamics

Job description

JOB STATEMENT:

Reporting to the Director, Business Systems and Development and working in a fast-paced environment, the Business Systems Analyst is responsible for working with all departments and business lines by providing Level II support, documenting requirements, release management, change controls, testing system implementations/updates as well as documenting business processes. This highly motivated and energetic candidate must work with the Business as well as the I.T. department to ensure all requests are documented and prioritized.

RESPONSIBILITIES:

• Identifying, evaluating and prioritizing customer requests to ensure that inquiries are successfully resolved;
• Setting priorities for Level II problem resolutions, monitoring progress and applying the appropriate escalation procedures;
• Liaising with the business areas and I.T. to evaluate and/or develop solutions based on the requirements;
• Managing requirements gathering for scheduled upgrades, migrations and approved projects;
• Analyzing and evaluating the impact of application enhancements and/or updates;
• Researching, evaluating and recommending new products and upgrades;
• Investigating and documenting system bugs (Defect Management);
• Working closely with various departments within the organization to understand and document all business/systems requirements for existing systems, processes, system implementations;
• Producing technical and descriptive documentation;
• Interpreting technical and procedure manuals for non-technical users;
• Assisting in training users in the use of applications and computer systems;
• Organizing individual time, work and resources to accomplish objectives in the most effective and efficient way;
• Demonstrating a rational and organized approach to work and identify development opportunities;
• Interacting with the testing team and/or vendors to provide technical input, support and analysis on applications; and
• Participating in other corporate projects and initiatives as necessary.

QUALIFICATIONS:

• Post-secondary education in Business or Information Technology
• Experience in business analysis, requirements gathering, documentation and report writing with I.T.
• 5+ years’ experience within the investment industry
• Strong knowledge of Adobe Design products and forms management
• Strong knowledge of Microsoft Word, Excel, MS Project and Visio
• Analytical problem-solving skills
• Experience in SQL and data warehouses an asset
• Knowledge of Dataphile OpenView an asset
• Knowledge of Microsoft CRM Dynamics an asset
• Ability to engage in multiple initiatives simultaneously
• Must be able to work in a team environment. Strong communication skills

COMPENSATION:

Commensurate with experience

If you are interested in applying for this position, please forward a cover letter and resume in confidence to [e-mail].

Worldsource is committed to accessibility in employment and to ensuring equal access to employment opportunities for candidates, including persons with disabilities. In compliance with AODA, Worldsource will endeavour to provide reasonable accommodation to persons with disabilities in the recruitment process upon request.If you are selected for an interview and you require accommodation due to disability during the recruitment process, please notify the hiring manager upon scheduling your interview.

We thank all applicants for their interest but only those selected for an interview will be contacted.