IT Business Process Specialist

Kyndryl; Victoria; Hybrid; CAD 85,000 - 110,000; Full time

Job summary

Kyndryl is seeking an IT Business Operations Specialist for a 3-year contract with two optional extensions. The role is hybrid, based in Victoria, BC, with an office presence required.

You will focus on current and future state process mapping, design, and governance, leveraging Lean and Six Sigma to drive continuous improvement and operational effectiveness. The ideal candidate will have strong analytical skills, facilitation abilities, and experience driving process re-engineering initiatives

Qualifications

• Experience in process mapping and process improvement.
• Understanding of Business Process Reengineering principles.
• Experience with Lean and Six Sigma to reduce waste.
• Ability to build frameworks for continuous improvement.
• Experience organizing around outcomes.

Skills

Current-state process mapping

Future-state process design

Gap analysis

Process optimization

Business Process Re-engineering

Workflow design

Process governance

Continuous improvement

Root cause analysis

Operational effectiveness assessment

Process performance measurement

Tools

Visio

BPMN modelling tools

Process mapping software

Data analysis tools

Workflow automation platforms

Job description

Seeking an IT Business Operations Specialist

3 years contract with 2 optional

Hybrid in Victoria's office in BC

Profficient in process mapping and process improvement.

Has undersanding of, and experience in, Business Process Rre-engineering principles, including organizing around outcomes, and process development to radically improve processes by building from ground up.

Understandings and employes lean & Six Sigma principles to eliminate waste, reduce variation, and build frameworks for continuous improvement.

Core Skills

• Current-state process mapping
• Future-state process design
• Gap analysis
• Process optimization
• Business Process Re-engineering (BPR)
• Workflow design
• Process governance
• Continuous improvement
• Root cause analysis
• Operational effectiveness assessment
• Process performance measurement

Methodology Skills

• Lean
• Six Sigma
• Value Stream Mapping
• Process Modelling
• Business Process Management (BPM)
• Continuous Improvement Frameworks

Technical Skills

• Visio
• BPMN modelling tools
• Process mapping software
• Data analysis tools
• Workflow automation platforms

Soft Skills

• Analytical thinking
• Facilitation
• Process-focused problem solving
• Strategic thinking
• Collaboration
• Change leadership