Business Process Manager

Microserve

Canada

Hybrid

CAD 65,000 - 90,000

Full time

14 days+

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Benefits offered by this job

Flexible time-off policies

Paid time off

Extended Medical and Dental coverage

Employee discounts

Wellness and engagement activities

Community involvement opportunities

Hybrid work environment

Ongoing learning and development

Dog-friendly offices

Job summary

Join a forward-thinking company as a leader in the Operational Excellence Team, where you'll drive enhancements in Business Process Management. This role focuses on continuous improvement initiatives, supporting team development, and fostering collaboration across departments. With a hybrid work model and a commitment to employee well-being, you'll enjoy a work/life balance, professional growth opportunities, and a supportive environment. If you're passionate about process improvement and ready to make a significant impact, this is the perfect opportunity for you.

Qualifications

5+ years in process improvement roles and 2+ years in leadership.
Proficient with O365 tools and experienced in project management.
Strong communication and flexibility in ambiguous situations.

Responsibilities

Manage process architecture and monitor core business process performance.
Lead workshops for requirements gathering and enhance engagement methods.
Develop the Process Evolution team through coaching and training.

Skills

Business Process Management (BPM)

Communication Skills

Project Management

Process Improvement

Leadership

Lean Six Sigma

Data Analytics

Flexibility and Adaptability

Education

Bachelor's Degree

PROSCI Certification

ITIL Certification

Tools

O365 (Teams, Planner, SharePoint, Visio)

Dynamics 365/F&O

ConnectWise

ServiceNow

Job description

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At Microserve, we are an industry leader in providing technology solutions to public and private sector clients across Western Canada. Headquartered in Burnaby, BC, with offices in Victoria, Calgary, and Edmonton, we employ over 550 team members, making us one of the largest technology solutions providers in Canada, recognized for our ability to deliver and innovate to meet the changing needs of our clients.

Position Overview:

The Operational Excellence (OE) Team aims to improve organizational efficiencies and ways of working. It comprises three teams: Data Enablement, Process Evolution, and Project Management, whose combined expertise creates organizational value. This role will lead the Process Evolution Team.

Your main focus will be to enhance the Business Process Management (BPM) practice by executing the Director’s strategy, overseeing continuous improvement initiatives, supporting team development, and leading Process Management and Knowledge Management initiatives aligned with our mission. Success will be measured by process efficiency improvements.

Candidates should ideally be based in Western Canada and near an office to support a hybrid work model (40% in-office, 60% remote). Applicants across Canada will be considered; in-person presence is expected twice a week for stakeholder meetings, site visits, and activities requiring face-to-face contact.

We seek someone energized by BPM, with strong communication skills, the ability to build trust quickly, and a hands-on approach to engaging with stakeholders for cross-functional collaboration.

Key Responsibilities:

Elevate the BPM Practice (75%):

Manage process architecture for relevance and perform process maturity assessments ensuring compliance.
Monitor and audit core business process performance; establish KPIs and collaborate with Data Analytics to update reports.
Qualify and select continuous improvement projects to maximize ROI; write project charters and business cases for approval.
Lead workshops for requirements gathering, process assessments, and problem-solving; enhance workshop methods for better engagement.
Foster cross-departmental collaboration to optimize processes and operational efficiency.
Manage the enterprise process repository, ensuring documentation standards and timely review cycles.
Maintain and update the process toolbox with relevant templates and tools.
Support the process network community of process champions.
Lead the Yellow Belt Lean Six Sigma program, including training and coaching candidates.
Contribute to Knowledge Management and BPM standards, conventions, and taxonomy.
Manage the Process Evolution service, including operations, requests, and ongoing improvement projects.
Develop the Process Evolution team through coaching, training, and performance management.
Guide team activities, prioritize initiatives, and align resources for high-ROI projects.

Qualifications and Requirements:

5+ years in process improvement roles
2+ years in leadership or management roles
2+ years in project management
Proficient with O365 tools (Teams, Planner, SharePoint, Visio)
Excellent communication skills
Ability to manage multiple projects simultaneously
Flexible, adaptable, and comfortable in ambiguous situations
PROSCI certification
ITIL certification
Experience with Dynamics 365/F&O, ConnectWise, ServiceNow is an asset

Corporate Responsibility:

Embrace and live our core values
Maintain openness, flexibility, customer focus, and a positive attitude

What You Get:

Work/life balance with flexible time-off policies
Paid time off
Extended Medical and Dental coverage from day one
Employee discounts with over 100 companies
Wellness and engagement activities
Community involvement and volunteering opportunities
Hybrid work environment for specific roles
Ongoing learning and development
Dog-friendly offices

Compensation:

Salary range is $65,000 to $90,000 annually, plus variable compensation, based on skills, experience, location, and internal pay equity. We are open to discussing compensation and benefits further.

Seniority level