IT Business Operations Specialist

Kyndryl; Victoria; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

Kyndryl in Victoria, BC is seeking a Contract Business Analyst to analyze business processes, document requirements, write user stories and liaise between stakeholders to design improved processes and digital experiences.

You will champion modernization initiatives, prepare executive level materials, and support change management. This 3-year hybrid position offers collaboration with client teams at the Victoria office.

Qualifications

• Business requirements elicitation
• Stakeholder engagement and management
• Workshop facilitation
• Requirements documentation (BRD, user stories, use cases)
• Business impact assessment (BIA)
• Change management support
• Communication planning
• Executive presentation development
• Project coordination
• Modernization initiative support
• Training and knowledge transfer development [Business O...Specialist | OneNote]

Responsibilities

• Analyzes business processes and data to identify areas for improvement.
• Facilitates and documents requirements, write user stories, liaise between stakeholders, design processes maps, identify required capabilities to support future process and digital experiences, and propose solutions to enhance business efficiency and effectiveness.
• Champions modernization vision and priorities.
• Ability to produce executive level materials where required.

Job description

Contract

3 years contract with 2 optional

Location

Hybrid in Victoria's office in BC

Role

• Analyzes business processes and data to identify areas for improvement.
• Facilitates and document requirements, write user stories, liaise between stakeholders, design processes maps, identify required capabilities to support future process and digital experiences, and propose solutions to enhance business efficiency and effectiveness.
• Champions modernization vision and priorities.
• Ability to produce executive level materials where required.

Core Skills

• Business requirements elicitation
• Stakeholder engagement and management
• Workshop facilitation
• Requirements documentation (BRD, user stories, use cases)
• Business impact assessment (BIA)
• Change management support
• Communication planning
• Executive presentation development
• Project coordination
• Modernization initiative support
• Training and knowledge transfer development [Business O...Specialist | OneNote]

Technical Skills

• Requirements management tools (Azure DevOps, Jira, etc.)
• Microsoft Visio
• Microsoft Office Suite
• Process documentation tools
• Presentation development tools (PowerPoint) [Business O...Specialist | OneNote]

Soft Skills

• Facilitation
• Interviewing
• Business writing
• Relationship management
• Negotiation
• Problem solving
• Executive communication

Additional Information

Please note this is for a contract position with one of our clients and not a fulltime employment role with Kyndryl Canada**

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