Manager Application Support

CAA Club Group; Area E (Thornhill); On-site; CAD 120,000 - 160,000; Full time

Benefits offered by this job

Wellness program

Education reimbursement

Performance incentives

Product & service discounts

Defined contribution plan

Personal spending account

Job summary

CAA Club Group is seeking an experienced Manager, Application Support & DevOps to lead the production support, operational stability, and continuous improvement of club digital applications, travel systems, and integrations. You will manage a team of Application Support Analysts and DevOps resources to deliver reliable services and strong incident response.

The role requires 10+ years in relevant IT domains, 5+ years in people leadership, and hands-on experience with cloud platforms, MuleSoft,

Qualifications

• 10+ years in Application Support, IT Operations, or DevOps
• 5+ years of people leadership experience
• Experience supporting customer-facing digital applications and enterprise systems
• Strong knowledge of ITIL processes (Incident, Problem, Change, Release)
• Experience with DevOps practices, CI/CD, monitoring, and automation
• Hands-on with cloud platforms, Linux/Windows, APIs, and integrations
• Experience supporting MuleSoft, web apps, and databases (SQL Server, Oracle, PostgreSQL)
• Strong vendor and stakeholder management and communication skills

Responsibilities

• Lead and develop a team of Application Support Analysts and DevOps resources
• Manage day-to-day support operations, incident and problem management
• Own application availability and service levels
• Oversee release management and CI/CD pipelines
• Drive automation and monitoring for reliability
• Manage vendor relationships, contracts, escalations
• Ensure disaster recovery planning and security compliance
• Collaborate with development, infrastructure and security teams

Job description

Requisition ID8564-Posted08/28/2026-Roadside Development & Support-IT-MARKHAM2-Information Technology-CAA Club Group-Mid-Career-0 - 10%-Full Time- Job Location (country) (1) - Job Location (region) (1)

At CAA Club Group, we are passionate about keeping ourMemberssafe - whether they are on the road, at home, or travelling abroad.As atrusted Member-based organization, we provide products and services that are essential to Members’ safety and peace of mind. With over 2.6 million Members across Ontario and Manitoba, we advocate on issues such road safety and infrastructure, the environment, seniors’ mobility, and consumer protection. Associates share in each other’s successes, drivechangeand support each other while cultivating a great working environment to deliver on what is best for ourMembers.CAA SCO Systems & Services Inc.is a member of the CAA Club Group of Companies.

Who we are

Are you ready to join an award-winning, purpose-driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion!

• At CCG, we are committed to delivering an exceptional Associate experience. We offer:
• Work-life harmony with access to an award-winning holistic wellness program,
• Continuous learning through our robust corporate curriculum and education reimbursement program,
• Incredible rewards, travel incentives, and product and service discounts,
• Pay-for-performance and best-in-class recognition programs, and
• Competitive benefits that include a defined contribution plan, personal spending account, and so much more.

Join our growing team where everyone belongs!

CAA Club Group (CCG) is seeking an experienced Manager, Application Support & DevOps to lead the production support, operational stability, and continuous improvement of Club Digital Applications, Travel Systems, MuleSoft integrations, and ERS platforms. This role will manage a team of Application Support Analysts and DevOps resources, ensuring high system availability, operational excellence, and exceptional service delivery while partnering with business stakeholders, vendors, and technology teams.

What You Will Do

• Lead and develop a team of Application Support Analysts and DevOps resources
• Manage day-to-day support operations, incident management, problem management, and production stability
• Own application availability, service levels, operational KPIs, and major incident response
• Oversee release management, deployment processes, CI/CD pipelines, and environment management
• Drive automation, monitoring, and continuous improvement initiatives to improve reliability and efficiency
• Manage vendor relationships, support contracts, escalations, upgrades, and patches
• Ensure production readiness, disaster recovery planning, and operational compliance with security standards
• Partner with development, infrastructure, cybersecurity, and business teams to deliver stable and scalable solutions

Please note, salary range is not inclusive of total compensation. The expected salary range for this position will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. Candidates with salary expectations outside of the range are encouraged to apply.

Who You Are

• 10+ years of experience in Application Support, IT Operations, or DevOps
• 5+ years of people leadership experience
• Experience supporting customer-facing digital applications and enterprise systems
• Strong knowledge of ITIL processes including Incident, Problem, Change, and Release Management
• Experience with DevOps practices, CI/CD pipelines, monitoring, and operational automation
• Hands-on experience with cloud platforms, Linux/Windows environments, APIs, and enterprise integrations
• Experience supporting MuleSoft, web applications, and database technologies (SQL Server, Oracle, PostgreSQL)
• Strong vendor management, stakeholder management, and communication skills

Preferred Technologies

• MuleSoft
• Java/J2EE Applications

Please note that internal applicants are asked to formally express their interest by applying online no later than 10 business days of the position being posted.

Please note that we may use AI tools to help us through the recruitment process.

Our Commitment

We are an equal opportunity employer and are committed to providing employment accommodation in accordance with all applicable Provincial Human Rights and Accessibility Legislation. CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.
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