IT Administrator: Onboarding, Helpdesk & Security

Honk Mobile Inc.

Toronto

Hybrid

CAD 85,000 - 100,000

Full time

4 days ago

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Benefits offered by this job

Hybrid work

Health, dental and vision coverage

Toronto office in mid-town

Job summary

HONK is seeking a detail‑oriented IT Administrator to be our first in‑house IT hire, reporting to the Head of Infrastructure. You will own employee onboarding/offboarding and run our internal helpdesk for a 70‑person SaaS company, while implementing IT and security initiatives across devices and tools.

You’ll automate processes, administer Google Workspace, manage device lifecycles with Iru/Kandji/Jamf/Mosyle, and help evaluate new SaaS tools.

Qualifications

2–4 years in IT support or administration at a SaaS or tech company.
Hands‑on experience running employee onboarding and offboarding and handling helpdesk requests.
Google Workspace administration experience, including user provisioning, groups, and security settings.
Experience with MDM/endpoint management in a macOS‑first environment (Iru/Kandji, Jamf, or Mosyle); enough Windows familiarity to support a small number of exceptions.
Comfort using AI tools and scripting to automate repetitive work.
Discretion and sound judgment: this role holds privileged access to many of our systems, and a background check is required.
Clear, friendly communication skills; you’re the approachable face of IT across the company.
Strong documentation habits and attention to detail.

Responsibilities

Own employee onboarding and offboarding: hardware, accounts, and access provisioned by day one and revoked same-day at exit.
Automate onboarding, offboarding, and other repetitive IT tasks using AI tools and scripts, so the IT function scales faster than headcount.
Run our internal helpdesk: triage, resolve, and document IT issues across the company.
Implement IT and security initiatives such as lightweight mobile application management and endpoint baseline enforcement (disk encryption, screen lock, EDR health).
Administer Google Workspace day to day: user accounts, groups, org units, and security settings.
Manage the device lifecycle through Iru endpoint management (formerly Kandji): procurement, enrollment, OS updates and patching, repairs, refresh cycles, and secure wiping of returned devices.
Set up, license, and administer our core SaaS tools, handle access requests, and help evaluate new tools.
Maintain the IT asset inventory and write clear runbooks and documentation.
Run phishing simulation campaigns, enroll clickers into training, and track completion.
Support the Infrastructure team during compliance engagements.