IT Administrator

HONK; Toronto; Hybrid; CAD 85,000 - 100,000; Full time

Benefits offered by this job

Hybrid work arrangement

Health, dental, and vision coverage

Job summary

HONK, a Toronto-based SaaS company modernizing parking payments, is seeking a detail-oriented IT Administrator to join as our first in-house IT hire. You will own employee onboarding/offboarding, run the internal helpdesk, and implement IT and security initiatives across devices, accounts, and tools, reporting to Head of Infrastructure.

This hands-on role requires 2–4 years in IT support, strong Google Workspace admin skills, and experience with macOS-first MDM platforms (Iru/Kandji, Jamf,

Qualifications

• 2–4 years in IT support or administration at a SaaS/tech company.
• Experience onboarding/offboarding and handling helpdesk requests.
• Google Workspace administration including provisioning, groups, and security settings.
• MDM/endpoint management in a macOS-first environment (Iru/Kandji, Jamf, or Mosyle) with some Windows familiarity.
• Ability to automate with AI tools and scripting.
• Background check due to privileged access.
• Clear, friendly communication and strong documentation.

Responsibilities

• Own employee onboarding and offboarding: hardware, accounts, and access provisioned by day one and revoked same-day at exit.
• Automate onboarding, offboarding, and other repetitive IT tasks using AI tools and scripts, so the IT function scales faster than headcount.
• Run our internal helpdesk: triage, resolve, and document IT issues across the company.
• Administer Google Workspace day to day: user accounts, groups, org units, and security settings.
• Manage the device lifecycle through Iru endpoint management (formerly Kandji): procurement, enrollment, OS updates and patching, repairs, refresh cycles, and secure wiping of returned devices.
• Set up, license, and administer our core SaaS tools, handle access requests, and help evaluate new tools.
• Maintain the IT asset inventory and write clear runbooks and documentation.
• Run phishing simulation campaigns, enroll clickers into training, and track completion.
• Support the Infrastructure team during compliance engagements.

Skills

IT support

Onboarding

Documentation

Communication

Security awareness

Tools

Google Workspace

Iru endpoint management

Jamf

Mosyle

Okta

JumpCloud

CrowdStrike

KnowBe4

Job description

About Us

HONK is modernizing parking payments across North America. We help municipalities, universities, and private operators move from physical infrastructure to digital permits, mobile payments, and smarter operator tools. We process hundreds of millions of dollars in payments a year and over 2 million transactions a month. HONK has just been named to The Globe and Mail's ranking of Canada's Top Growing Companies for the seventh consecutive year.

About Us

HONK is modernizing parking payments across North America. We help municipalities, universities, and private operators move from physical infrastructure to digital permits, mobile payments, and smarter operator tools. We process hundreds of millions of dollars in payments a year and over 2 million transactions a month. HONK has just been named to The Globe and Mail's ranking of Canada's Top Growing Companies for the seventh consecutive year.

Role Overview

We are seeking a detail-oriented and highly trusted IT Administrator to become our first dedicated in-house IT hire, reporting to our Head of Infrastructure. You will be the go-to person for day-to-day corporate IT at a 70-person SaaS company, with a primary focus on employee onboarding and off-boarding and running our internal helpdesk. You'll also implement IT and security initiatives across our devices, accounts, and tools, working from a roadmap set by your manager. This is a hands-on individual contributor role with room to grow as the company scales.

Key Responsibilities

Core focus

• Own employee onboarding and offboarding: hardware, accounts, and access provisioned by day one and revoked same-day at exit.
• Automate onboarding, offboarding, and other repetitive IT tasks using AI tools and scripts, so the IT function scales faster than headcount.
• Run our internal helpdesk: triage, resolve, and document IT issues across the company.

Implementation

• Implement IT and security initiatives such as lightweight mobile application management and endpoint baseline enforcement (disk encryption, screen lock, EDR health).
• Administer Google Workspace day to day: user accounts, groups, org units, and security settings.
• Manage the device lifecycle through Iru endpoint management (formerly Kandji): procurement, enrollment, OS updates and patching, repairs, refresh cycles, and secure wiping of returned devices.
• Set up, license, and administer our core SaaS tools, handle access requests, and help evaluate new tools.
• Maintain the IT asset inventory and write clear runbooks and documentation.
• Run phishing simulation campaigns, enroll clickers into training, and track completion.
• Support the Infrastructure team during compliance engagements.

Qualifications

• 2-4 years in IT support or administration, ideally at a SaaS or tech company.
• Hands-on experience running employee onboarding and off-boarding and handling helpdesk requests.
• Google Workspace administration experience, including user provisioning, groups, and security settings.
• Experience with MDM/endpoint management in a macOS-first environment (Iru/Kandji, Jamf, or Mosyle); enough Windows familiarity to support a small number of exceptions.
• Comfort using AI tools and scripting to automate repetitive work.
• Discretion and sound judgment: this role holds privileged access to many of our systems, and a background check is required.
• Clear, friendly communication skills; you're the approachable face of IT across the company.
• Strong documentation habits and attention to detail.

Bonus Points

• EDR experience (CrowdStrike preferred).
• SSO/IdP administration (Okta, Google, JumpCloud).
• Security awareness tooling (KnowBe4 or similar).
• Apple Business Manager zero-touch deployment.
• Certifications: Google Workspace Administrator, Jamf, CompTIA A+, Security+, or similar.

Compensation & Benefits

• Salary: 85,000 - 100,000 CAD
• Work Environment: Hybrid from our mid-town Toronto office 2+ days/week.
• Benefits Package: Comprehensive health, dental and vision coverage.