Level 1 IT Technician

AMI Attachments®; Hawkesville; On-site; CAD 42,000 - 56,000; Full time

Job summary

AMI Attachments Inc. is seeking a proactive Level 1 IT Technician to deliver day-to-day technical support across the organization, manage helpdesk requests, and troubleshoot hardware, software, and networking issues, with a focus on Microsoft 365.

The successful candidate will work independently under guidance of senior IT staff, assist with onboarding, maintain documentation, and contribute to ERP and other business applications, including a strong emphasis on customer service.

Qualifications

• 1–2 years of IT helpdesk or desktop support experience preferred.
• Solid Windows 10/11, Microsoft 365, and networking fundamentals knowledge.
• Familiarity with Entra ID, Intune, Windows Server, Exchange, SharePoint, Azure, DHCP, and DNS.
• Experience with ERP or business applications is an asset.

Responsibilities

• Provide Level 1 support for hardware, software, user accounts, Microsoft 365, and connectivity issues.
• Manage and prioritize helpdesk tickets through resolution or escalation.
• Support Windows 10/11 and Microsoft 365 with familiarity in Entra ID, Intune, Exchange, SharePoint, Azure, and Windows Server.
• Troubleshoot basic networking issues including DHCP, DNS, Wi-Fi, wired connectivity, and network-connected devices.
• Provide first-level support within a Ubiquiti UniFi network environment.
• Assist with user onboarding, offboarding, accounts, permissions, and access.
• Create and maintain technical documentation, procedures, and user instructions.
• Learn and provide first-level support for the organization’s ERP and other business applications.
• Effectively use Microsoft Copilot to assist with productivity, research, troubleshooting, and documentation.

Skills

Windows & Microsoft 365

Networking fundamentals

Helpdesk experience

Entra ID/Intune/Azure

Documentation

Customer service

Independent work

Education

Post-secondary IT education

CompTIA A+ prefix or cert

Tools

Ubiquiti UniFi

Job description

JOB POSTING

Position Summary

We are seeking a Level 1 IT Technician to provide day-to-day technical support across the organization. The successful candidate will be responsible for managing helpdesk requests, troubleshooting hardware, software, networking, and Microsoft 365-related issues, and supporting users across a variety of business applications.

The ideal candidate is a motivated and customer-focused IT professional with strong troubleshooting skills, a solid technical foundation, and the ability to work independently. The successful candidate will independently manage day-to-day support activities while working under the guidance of senior IT resources for more complex technical issues and projects.

Key Responsibilities

• Provide Level 1 support for hardware, software, user accounts, Microsoft 365, and connectivity issues.
• Manage and prioritize helpdesk tickets through resolution or escalation.
• Support Windows 10/11 and Microsoft 365, with familiarity in Entra ID, Intune, Exchange, SharePoint, Azure, and Windows Server.
• Troubleshoot basic networking issues, including DHCP, DNS, Wi-Fi, wired connectivity, and network-connected devices.
• Provide first-level support within a Ubiquiti UniFi network environment.
• Assist with user onboarding, offboarding, accounts, permissions, and access.
• Create and maintain technical documentation, procedures, and user instructions.
• Learn and provide first-level support for the organization's ERP and other business applications.
• Effectively use Microsoft Copilot to assist with productivity, research, troubleshooting, and documentation.

Qualifications & Skills

• 1-2 years of IT helpdesk, desktop support, or related technical experience preferred.
• Good working knowledge of Microsoft Windows, Microsoft 365, and networking fundamentals.
• Familiarity with Entra ID, Intune, Windows Server, Exchange, SharePoint, Azure, DHCP, and DNS.
• Familiarity with Ubiquiti UniFi networking is considered an asset.
• Strong troubleshooting, problem-solving, and technical documentation skills.
• Ability to work independently, take ownership of issues, manage multiple priorities, and recognize when escalation is required.
• Strong customer-service and communication skills.
• Demonstrated ability to learn new technologies and business applications quickly.
• Experience with ERP or other business applications is considered an asset.
• Proficiency with Microsoft Copilot.

Education & Certifications

• Post-secondary education in Information Technology, Computer Systems, Network Administration, or a related field is preferred.
• CompTIA A+ certification is preferred, or an equivalent combination of education, certification, and hands-on IT experience.
• Additional Microsoft, networking, cloud, or IT certifications are considered an asset.

What We're Looking For

Above all, we are looking for someone who is dependable, resourceful, technically curious, organized, and customer-focused. The successful candidate does not need to be an expert in every technology listed but should have a solid Level 1 IT foundation, be comfortable troubleshooting independently, take ownership of issues, document their work, and know when to elevate.

AMI Attachments Inc. is committed to providing an inclusive and accessible hiring process. If you require accommodation at any stage of the recruitment or selection process, please let us know. We will work with you to provide reasonable accommodation to meet your individual needs.