IT Administrator - Bilingual

Brandt Group of Companies; Regina; On-site; CAD 50,000 - 80,000; Full time

Job summary

An established industry player is on the lookout for a highly motivated bilingual IT Administrator to enhance their technology support team. This role involves being the primary point of contact for all IT-related inquiries, ensuring the seamless operation of the company's technology infrastructure. The successful candidate will manage helpdesk tickets, provide exceptional technical support, and collaborate with IT team members on various projects. If you are passionate about technology and customer service, this opportunity offers a chance to make a significant impact in a dynamic environment.

Qualifications

• Proven experience in IT support roles with a focus on customer service.
• Strong troubleshooting skills for hardware, software, and network issues.

Responsibilities

• Manage helpdesk tickets for timely resolution of technical issues.
• Install and maintain IT equipment, ensuring smooth operation.

Skills

Bilingual Communication

Technical Support

Troubleshooting

Customer Service

Education

Bachelor's Degree in Information Technology

Relevant IT Certifications

Tools

Helpdesk Software

Network Monitoring Tools

IT Management Software

Job description

We are seeking a highly motivated and skilled bilingual IT Administrator to join our team. As the primary point of contact for all IT-related inquiries and support requests, the IT Administrator will be responsible for ensuring the smooth operation of our company's technology infrastructure and providing exceptional customer service to our employees.

Duties and Responsibilities

• Manage and prioritize helpdesk tickets, ensuring timely resolution of technical issues and requests.
• Provide technical support and troubleshooting for hardware, software, and network-related problems.
• Install, configure, and maintain desktops, laptops, printers, and other IT equipment.
• Administer user accounts, permissions, and access rights in accordance with company policies.
• Collaborate with other IT team members to implement and maintain IT systems and infrastructure.
• Document and maintain IT procedures, guidelines, and knowledge base articles.
• Assist in the planning and execution of IT projects, such as system migrations and software deployments.
• Train and educate end-users on IT best practices and procedures.