IT Administrator

Brandt Group of Companies; Regina; On-site; CAD 60,000 - 80,000; Full time

Job summary

An established industry player is looking for a motivated IT Administrator to enhance their technology infrastructure. In this role, you will be the go-to person for all IT-related inquiries, managing helpdesk tickets and providing top-notch support to employees. Your responsibilities will include troubleshooting hardware and software issues, maintaining IT equipment, and collaborating with the IT team on various projects. This is a fantastic opportunity to contribute to a dynamic environment where your expertise will be valued, and your skills will help shape the future of the company's technology landscape.

Qualifications

• Experience in managing helpdesk tickets and providing technical support.
• Knowledge of IT infrastructure and user account administration.

Responsibilities

• Manage helpdesk tickets and resolve technical issues promptly.
• Install and maintain IT equipment, ensuring smooth operations.

Skills

Technical Support

Troubleshooting

Customer Service

IT Infrastructure Management

Documentation

Education

Bachelor's Degree in Information Technology

Relevant IT Certifications

Tools

Helpdesk Software

Network Monitoring Tools

Operating Systems

Job description

We are seeking a highly motivated and skilled IT Administrator to join our team. As the primary point of contact for all IT-related inquiries and support requests, the IT Administrator will be responsible for ensuring the smooth operation of our company's technology infrastructure and providing exceptional customer service to our employees.

Duties and Responsibilities

• Manage and prioritize helpdesk tickets, ensuring timely resolution of technical issues and requests.
• Provide technical support and troubleshooting for hardware, software, and network-related problems.
• Install, configure, and maintain desktops, laptops, printers, and other IT equipment.
• Administer user accounts, permissions, and access rights in accordance with company policies.
• Collaborate with other IT team members to implement and maintain IT systems and infrastructure.
• Document and maintain IT procedures, guidelines, and knowledge base articles.
• Assist in the planning and execution of IT projects, such as system migrations and software deployments.
• Train and educate end-users on IT best practices and procedures.