IT Administrator

IT Administrator

SysGen Solutions Group is a fast-growing, award-winning company that believes building the best experience for our employees and clients is what makes a company great. We are a group of hard-working, result-oriented people focused on disrupting the I.T. industry by continually elevating the I.T. experience.

While the Okanagan is known for its stunning vineyards and world-class wineries, it’s also home to some of the best IT talent in the industry—and we’re looking to add to that legacy. If you're a proactive, customer-driven Intermediate IT Administrator with a passion for technology and a knack for building strong client relationships, we want to hear from you. This role is perfect for someone who thrives in a fast-paced environment and is eager to take ownership of IT systems and support for a set group of clients. As a trusted advisor, you'll play a key role in ensuring the stability, security, and performance of your clients' IT environments. You’ll be their go-to person for day-to-day technical needs, as well as a strategic partner helping them get the most from their technology investments.

A Career at SysGen Solutions - Perks & Benefits – What’s in it for you?

• Professional Training: Paid-for courses to meet your career development goals.
• Distinctive Compensation Program: The base salary and variable compensation program allow you to drive your annual income.
• Culture of Health & Wellness: We believe that work-life balance is important – when you have time to refresh with family and friends, you are more energized and engaged in everything you do.
• Diversity & Inclusion: Collaboration & Relationships are two of our Guiding Principles because we know the energy and ideas generated from diverse experiences and talent work together to create optimal solutions.
• President's Club for ALL Employees: SysGen recognizes employees from every department who go above and beyond with an all-expenses-paid trip to a fun destination. Last time it was Mexico!
• Unique Double Dip Program: Double your vacation time with a payout option at the end of the year!
• Group Benefits Plan: A comprehensive plan to cover your and your family's needs.
• Award-Winning Culture: We invest in our people and drive innovation. Here are some of our awards:

• Canada’s Top 100 Small & Medium Employers(2018, 2019, 2021, 2022)
• Alberta’s Top 75 Employers(2017, 2018, 2022)
• Canada’s Top Growing Companies by The Globe and Mail(2019 & 2021, 2022)
• CDN Top 100 and CRN MSP 500 awards (2015-2021)
• Top Managed Services Provider by Channel Futures(2022, 2023)

Salary: $55,000 - $70,000 + Unique variable compensation plan

Role & Responsibilities

• Monitor, maintain, and optimize client systems, applications, and network environment
• Regular on-site client visits & client follow-ups
• Provide feedback to the sales team for regular business reviews
• Efficiently respond to client needs and troubleshoot or escalate issues as required
• Provide remote support for remote users
• Perform server administration tasks, including file services, user/group administration, security permissions, group policies, print services
• Provide Level - 1, 2, & 3 server administration tasks including: file services, user/group administration, security permissions, group policies, print services
• Provide level: 1, 2 & 3 networking support (TCP/IP, DNS/MX, simple subnets, VLAN, VPN, firewalls, wireless)
• Provide Level - 1 & 2 application support for Microsoft 365 (SharePoint/OneDrive, Exchange, Azure AD/Microsoft Entra, MS teams) and SMB apps
• Deploy / repair & replace services on desktops, laptops, printers, and mobile devices
• Install and configure Windows Desktop
• Check events and logs and escalate issues as required
• Complete weekly and monthly Service Level Agreement tasks
• Monitor backup & business continuity (Datto, Veeam)

Requirements

• Diploma or Degree in Computer Science or Information Technology
• 3-5+ years experience supporting SMB networks and systems
• Fundamental knowledge or exposure to the following technologies:
• Operating Systems: Windows 10 and 11, Windows Server 2016, 2019, 2022, Linux, OSX, iOS, Android, VMWare, Hyper-V, Nutanix
• Networking: Cisco, Meraki, SonicWALL, Fortinet, HP, Wireless AP
• Microsoft 365: Exchange, SharePoint, OneDrive, Teams
• Excellent customer service skills
• Highly proficient at identifying user and system issues and resolving or escalating
• Proficient in implementing Microsoft 365 application suite
• Ability to effectively prioritize and manage multiple tasks
• Strong troubleshooting skills
• CompTIA or equivalent training
• Microsoft Certifications
• Polycom or equivalent conferencing tools training as an asset
• Valid drivers license and personal vehicle

SysGen employees are guided by our 8 Guiding Principles:

Collaboration Communication

Consistency Expectations

Innovation Integrity

Relationships Responsibility

SysGen follows the principles of equal opportunity, diversity, and inclusiveness regarding our hiring and promotion procedures.