IT Administrator

SysGen; British Columbia; On-site; CAD 65,000 - 85,000; Full time

Job summary

SysGen, a fast-growing IT company in British Columbia, is seeking an Intermediate IT Administrator. The ideal candidate will have experience in managing IT systems and providing support across clients, alongside a diploma in IT. Join us for a rewarding career with competitive benefits and continuous professional development.

Benefits

Professional Training

Distinctive Compensation Program

Culture of Health & Wellness

Diversity & Inclusion

President’s Club for ALL Employees

Unique Double Dip Program

Group Benefits Plan

Award-Winning Culture

Qualifications

• 3-5+ years of experience supporting SMB networks and systems.
• Valid driver’s license and vehicle required.
• CompTIA or equivalent certification.

Responsibilities

• Monitor, maintain, and optimize client systems and applications.
• Provide Level 1 & 2 support for Microsoft 365.
• Perform server administration tasks.

Skills

Troubleshooting

User support

Client relationship management

Education

Diploma or Degree in Computer Science or Information Technology

Tools

Microsoft 365

Cisco

Windows Server

VMware

Hyper-V

Job description

SysGen Solutions Group is a fast-growing, award-winning company that believes building the best experience for our employees and clients is whatmakes a company great . We are a group of hard-working, result-oriented people focused on disrupting the IT industry by continually elevating the IT experience.

While the Okanagan is known for its stunning vineyards and world-class wineries, it’s also home to some of the best IT talent in the industry—and we’re looking to add to that legacy. If you’re a proactive, customer-driven Intermediate IT Administrator with a passion for technology and a knack for building strong client relationships, we want to hear from you. This role is perfect for someone who thrives in a fast-paced environment and is eager to take ownership of IT systems and support for a set group of clients. As a trusted advisor, you’ll play a key role in ensuring the stability, security, and performance of your clients’ IT environments. You’ll be their go-to person for day-to-day technical needs, as well as a strategic partner helping them get the most from their technology investments.

A Career at SysGen Solutions – Perks & Benefits – What’s in it for you?

• Professional Training : Paid-for courses to meet your career development goals.
• Distinctive Compensation Program : The base salary and variable compensation program allow you to drive your annual income.
• Culture of Health & Wellness : We believe that work-life balance is important – when you have time to refresh with family and friends, you are more energized and engaged in everything you do.
• Diversity & Inclusion : Collaboration & Relationships are two of our Guiding Principles because we know the energy and ideas generated from diverse experiences and talent work together to create optimal solutions.
• President’s Club for ALL Employees : SysGen recognizes employees from every department who go above and beyond with an all-expenses-paid trip to a fun destination. Last time it was Mexico!
• Unique Double Dip Program : Double your vacation time with a payout option at the end of the year!
• Group Benefits Plan : A comprehensive plan to cover your and your family’s needs.
• Award-Winning Culture : We invest in our people and drive innovation. Here are some of our awards : Canada’s Top 100 Small & Medium Employers (2018, 2019, 2021, 2022) Alberta’s Top 75 Employers (2017, 2018, 2022) Canada’s Top Growing Companies by The Globe and Mail (2019 & 2021, 2022) CDN Top 100andCRN MSP 500 awards (2015-2021) Top Managed Services Provider by Channel Futures (2022, 2023)

Role & Responsibilities

• Monitor, maintain, and optimize client systems, applications, and network environment
• Regular on-site client visits & client follow-ups
• Efficiently respond to client needs and troubleshoot or escalate issues as required
• Provide remote support for remote users
• Perform server administration tasks, including : file services, user / group administration, security permissions, group policies, print services
• Provide Level – 1 & 2 application support forMicrosoft 365 (SharePoint / OneDrive, Exchange, Azure AD / Microsoft Entra, MS teams) and SMB apps
• Deploy / repair & replace services on desktops, laptops, printers, and mobile devices
• Install and configure Windows Desktop
• Check events and logs and escalate issues as required
• Complete weekly and monthly Service Level Agreement tasks
• Create and manage user network accounts
• Monitor backup & business continuity (Datto, Veeam)

Requirements

• Diploma or Degree in Computer Science or Information Technology
• 3-5+ years of experience supporting SMB networks and systems
• Fundamental knowledge or exposure to the following technologies : Operating Systems : Windows 10 and 11, Windows Server 2016, 2019, 2022, Linux, OSX, iOS, Android, VMWare, Hyper-V, Nutanix Networking : Cisco, Meraki, SonicWALL, Fortinet, HP, Wireless AP Microsoft 365 : Exchange, SharePoint, OneDrive, Teams
• Highly proficient at identifying user and system issues and resolving or escalating
• Proficient in implementing Microsoft 365 application suite
• Ability to effectively prioritize and manage multiple tasks
• Strong troubleshooting skills
• CompTIA or equivalent training
• Microsoft certifications
• Polycom or equivalent conferencing tools training as an asset
• Valid driver’s license and vehicle

SysGen employees are guided by our 8 Guiding Principles :

Relationships Responsibility

Interested in applying and learning more about SysGen?

APPLY NOW

SysGen follows the principles of equal opportunity, diversity, and inclusiveness regarding our hiring and promotion procedures.