Information Technology and Operations Administrator

Oxfam Canada; Ottawa; On-site; CAD 67,000 - 90,000; Full time

Job summary

Join a dynamic team as an Information Technology and Operations Administrator at an established organization dedicated to global change. This full-time role involves supporting IT and operations projects, ensuring efficient and secure information technology infrastructure. You'll provide exceptional customer service while working on critical projects that enhance operational efficiency. With a strong focus on women's rights and social justice, this position offers a unique opportunity to contribute to meaningful change. If you are passionate about technology and advocacy, this is the perfect role for you!

Benefits

35-hour work week

4 weeks paid vacation

Health and dental coverage

Paid sick days

Pension plan contributions

Flexible working hours

Supportive work environment

Qualifications

• 3+ years of IT customer service and infrastructure support experience.
• Strong commitment to gender equality and social change.
• Experience in IT service management and project management.

Responsibilities

• Provide onsite and remote support for IT systems and networks.
• Support IT team in maintaining a secure and efficient network.
• Prepare project documentation and assist with system updates.

Skills

IT service management

Infrastructure support

Project management

Information security

Customer service

Troubleshooting

Microsoft Active Directory

Microsoft Azure

Office 365

Windows Server

Education

Post-secondary education in Computer Sciences

Professional certification in a related field

Tools

ServiceNow

JIRA

FreshDesk

Microsoft Windows Operating Systems

WAN/LAN Networking

Enterprise Antivirus

VMWARE

Job description

Internal/External Posting Notice

Title: Information Technology and Operations Administrator

Department: Finance & Operations

Status: Full-time, 1-year term, unionized

Location: Ottawa, ON

Immediate Supervisor: Manager, Information Technology and Operations

Salary: $67,966 - $89,439

Application Deadline: January 3, 2025

Oxfam Canada is an affiliate of the international Oxfam Confederation networked in over 85 countries as part of a global movement for change. Our mission is to build lasting solutions to poverty and injustice with a focus on improving the lives and promoting the rights of women and girls. We work directly with communities, partners and women's rights organizations to challenge the systems that perpetuate inequality and keep people poor. Together we seek to influence those in power to ensure that women trapped in poverty have a say in the critical decisions that affect them, their families and entire communities. That’s why we believe that ending global poverty begins with women’s rights.

Oxfam Canada offers a generous compensation and benefits program, but more than that, we offer the opportunity to be a part of our global movement for change. If you advocate for gender equality, are passionate about women’s rights, and share our values of Equality, Empowerment, Solidarity, Inclusiveness, Accountability, and Courage – we want you on our team!

Join Our Team & Discover Rewarding Opportunities

SCOPE OF POSITION:

Reporting to the Manager, Information Technology and Operations (IT/O) the Information Technology (IT) and Operations Administrator will provide support to the priorities of IT and Operations Unit including special projects, system updates, project documentation and onsite or remote support. The responsibilities include technical, operational and administrative tasks to support information technology and operations projects and initiatives that improve the function, efficiency and security of Oxfam Canada’s information technology and operations infrastructure.

The IT and Operations Administrator role requires comprehensive experience in IT service management, infrastructure, project management, and information security. Equally important is a strong focus on providing exceptional customer service to support the organization’s operational needs effectively.

The IT and Operations Administrator is a full-time, fixed-term role for one (1) year, requiring the incumbent to perform their duties on site, five (5) days per week.

MAJOR RESPONSIBILITIES: (This is not an exhaustive list of duties to be performed)

1. Support the IT team to ensure the computer network is running smoothly, efficiently and safely.
2. Provide onsite or remote support to troubleshoot and help maintain information technology systems and networks.
3. Implement key project tasks as directed by the Manager, IT/O.
4. Support the completion of the critical security control project.
5. Support pool drive decommission project.
6. Support system updates, hardware and software configuration, installation and support including helping to maintain security and safety, as required.
7. Prepare project documentation for review by the Manager, IT/O.
8. Validate, secure and store project(s) documentation.
9. Assist in identifying and resolving service tickets in a timely manner, in person or remotely.
10. Prepare hardware and software for delivery including packaging and courier.
11. Conduct onsite and remote technology support for virtual and physical meetings.
12. Update inventory of all hardware and software resources.
13. Offer technical support to users by responding to questions and concerns.
14. Support package and disseminate computer equipment and retrievals including updates to asset inventory system.
15. Administrative support to triage incoming mail, couriers, or equipment as required.
16. Perform backups and restore data as needed.
17. Other duties as assigned.

REQUIRED KNOWLEDGE, EXPERIENCE & COMPETENCIES:

1. Post-secondary education in Computer Sciences or Network Administration.
2. Professional certification preferred in a related field.
3. Strong background in IT infrastructure, service management, project management and information security.
4. Minimum of three (3) years experience in IT customer service and infrastructure-support role.
5. Demonstrated commitment to global justice, women’s rights, gender equality and social change.
6. Professional certifications are an advantage (IT service management, project management and information security).
7. Solid knowledge and direct experience working with:

• Microsoft Active Directory
• Microsoft Azure
• Office 365 Tenancy
• Windows Server Operating Systems
• Ticketing systems like ServiceNow, JIRA, FreshDesk, and similar
• Microsoft Windows Operating Systems
• Microsoft Office and other desktop productivity tools
• WAN/LAN Networking
• Enterprise Antivirus and Firewall technologies.
• VOIP systems and telephony
• VMWARE Operating Systems and admin experience.

1. Experience in installing and configuring system hardware, software and third-party software.
2. Experience in developing technical guides for users.
3. Demonstrated strong and detailed troubleshooting knowledge as well as general problem-solving skills.
4. Demonstrated knowledge of system backup and data security techniques.
5. Excellent English communication skills, orally and in writing.
6. Ability to set priorities and execute tasks in a high-pressure environment and make sound decisions in emergency situations.
7. Demonstrable high standards of ethical conduct, honesty and integrity, with a high sense of accountability.
8. Strong troubleshooting, analytical and problem-solving skills.
9. Strong interpersonal skills and the ability to work with technical and non-technical staff.
10. Demonstrated ability to deliver technical information in a format that enables end-users to understand.
11. Empathetic to the end-user, service-oriented and tactful; work in a polite, courteous, and cooperative manner; listen to others and respond appropriately.
12. Ability to work effectively in a diverse cultural setting.
13. Ability to work on-site in the headquarters with on-call availability.
14. Experience working in a unionized environment is an asset.
15. Willingness to sign and abide by the Oxfam Code of Conduct.
16. Demonstrated commitment to feminism, anti-racism, justice, equity, diversity and inclusion.

In addition to competitive pay, Oxfam Canada Offers:

• 35-hour work week and the ability to work flexible hours.
• 4 weeks of paid vacation per year, prorated based on FTE equivalence, plus paid office closure from December 27 to 31.
• Extensive health, dental and wellness coverage for staff and their dependents.
• Paid sick days, and additional time off for personal and care responsibilities.
• Pension plan contributions.
• Caring, compassionate and supportive work environment that recognizes that work is one of the many responsibilities we have to prioritize in our lives.
• Regular opportunities for all staff across Canada to meet – in person and virtually – to learn, connect and grow as a team!

** MUST be eligible to work in Canada **

We recognize that structural barriers shape experiences and job qualifications.If you don’t see yourself reflected in every job requirement listed in the posting above, we still encourage you to apply!

As an organization and as individuals, we stand against all systems of oppression, violence, and hate. We stand for justice, equity, diversity, inclusion (JEDI) and decolonization within our organization and society at large, guided by our Anti-Racism and Anti-Oppression Principles (ARAO), our Feminist Principles, and our six core values:Equality, Empowerment, Solidarity, Inclusiveness, Accountability, and Courage. Our Strategic Framework 2021-2025 has a commitment to grow as a feminist, diverse and inclusive organization. To that end, we have created an Anti-Racism, JEDI and Decolonization Strategy 2023-2025 with a vision to become a more just, inclusive and equitable organization, unbound by the oppressive systems of racism, white supremacy, patriarchy and the legacy of colonialism that have fueled global poverty and inequality.

We prioritize creating a compassionate, inclusive workplace where everyone feels valued and connected. We are especially eager to hear from women and gender non-conforming individuals, Indigenous peoples, Black and racialized communities, 2SLGBTQI+ individuals, persons with disabilities, immigrants to Canada, and others from underrepresented groups.

If you require adaptive measures during any stage of the recruitment process, please notify us at [e-mail] or [phone]. We are committed to providing accommodations to meet your needs. Oxfam Canada has an accommodation policy for persons with disabilities. The job posting is available in alternate formats.

Important Note: Offers of employment are conditional upon signing our code of conduct, satisfactory references, and any required screening checks. At Oxfam Canada, we place a high priority on ensuring that only individuals who share and demonstrate our values join our team.

For additional career opportunities, visit oxfam.ca/employment-opportunities. Please note that we do not offer internships or overseas volunteer placements.

We welcome you to join our movement – sign up for news and updates today.

We thank all those who apply, however, only those selected for an interview will be contacted.