IS Support Technician

City of Vernon; Vernon; On-site; CAD 70,000 - 76,000; Full time

Job summary

The City of Vernon is seeking an IS Support Technician to provide basic to intermediate technical support for end users and to troubleshoot a range of network, PC, and peripheral issues. The role reports to the Manager, Enterprise Support and requires strong communication and customer service to assist staff and elected officials.

The position requires completion of A+ or a post-secondary IT program, 3+ years of Microsoft product support experience, and a BC Class 5 license.

Qualifications

• Completion of A+ certification or recognized post-secondary program in information technology.
• Minimum three years' current experience supporting Microsoft products and computer hardware in a technical capacity.
• Valid British Columbia Class 5 Drivers License.
• A combination of related education and experience may be considered.

Responsibilities

• Provides basic to intermediate technical support for end users including hardware, software, and user profiles.
• Performs local and network administrator tasks including AD administration, restarting services, and editing basic file and folder access permissions.
• Assists in supporting the City's network infrastructure and all connected devices.
• Provides identified expertise and service to staff and elected officials using strong communication and interpersonal skills.
• Documents all procedures and technical resolutions as required.
• Performs deployments and implementations of technical products and programs for the City.
• Assists with the coordination and delivery of training for end users.
• Updates departmental asset tracking and inventory data.
• Assists with providing basic coverage of duties for the Enterprise Support Team as required.
• Performs other related duties as assigned.
• All City employees may assist in emergency services; duties may differ during emergencies.

Skills

Active Directory administration

Windows operating systems

Hardware troubleshooting

Customer service

Interpersonal communication

Teamwork

Education

A+ certification

Post-secondary IT program

BC class 5 driver’s license

Tools

Intune

Microsoft 365

Azure AD

Job description

City of Vernon

IS Support Technician

(Regular)

Job Requisition
JR-2026-276 IS Support Technician (Regular) (Open)

Job Family
CUPE

Start Date
2026-10-07

End Date
2026-10-23

Description
Internal Closing Date:
Oct 16, 2026

External Closing Date:
Oct 23, 2026

Note: Posting comes off at 12:00AM on the closing date, with the competition closing at 11:59pm the day prior.

Hourly Rate
39.51

Minimum Weekly Hours
35

Reporting to the Manager, Enterprise Support, this position provides basic to intermediate technical support for end users and a variety of general and specific network, PC, and peripheral-related troubleshooting and repairs.

Duties Include:

• Provides basic and intermediate technical support including but not limited to: repairing and setting up computer hardware, software, and user profiles.
• Performs local and network administrator tasks including but not limited to: active directory administration, restarting services, and editing basic file and folder access permissions.
• Assists in supporting the City's network infrastructure and all connected devices.
• Provides identified expertise and service to staff and elected officials using well-developed communication, discretion, and interpersonal skills.
• Documents all procedures and technical resolutions as required.
• Performs deployments and implementations of technical products and programs for the City.
• Assists with the coordination and delivery of training for end users.
• Updates departmental asset tracking and inventory data.
• Assists with providing basic coverage of duties for the Enterprise Support Team as required.
• Performs other related duties as assigned.
• All persons employed by the City of Vernon will be required to assist the City in providing emergency services. Duties assigned during an emergency may differ from regular duties.

Required Education and Experience:

• Completion of A+ certification or recognized post-secondary program in information technology.
• Minimum three years' current experience supporting Microsoft products and computer hardware in a technical capacity.
• Valid British Columbia Class 5 Drivers License.
• A combination of related education and experience may be considered.

Required Knowledge. Skills and Abilities:

• Ability to exercise mature judgement regarding confidential and sensitive information.
• Possesses practical knowledge and experience with current Windows Operating Systems and programs.
• Working knowledge of PC based peripheral devices.
• Considerable knowledge and experience with computer and related software and general office equipment.
• Considerable experience troubleshooting hardware and software issues.
• Exceptional interpersonal and communication skills with a commitment to teamwork and customer service.
• Ability to work with minimal supervision.
• Ability to obtain and maintain an acceptable criminal record check.
• Ability to obtain and maintain RCMP Secret Security Clearance.

Preferred Education and Experience:

• Peripheral troubleshooting experience.
• Hardware certification from various tier one vendors.
• Microsoft Entra ID and lntune experience.
• VOiP knowledge.
• Microsoft '365' Certified - minimum one Certification

The City of Vernon wishes to thank all applicants; however, only those candidates selected for an interview will be contacted. Please note that we are unable to accept phone calls regarding application status.

Worker Sub-Type

Permanent

Location

Community Services Building

Time Type

Full time

Supervisory Organization

Enterprise Support