Technical Support Specialist

Njoyn; City of Langley; On-site; CAD 55,000 - 75,000; Full time

Job summary

Township of Langley is seeking a regular full-time Technical Support Specialist to join the IT Operations team. You will provide desktop user support, troubleshoot software and hardware, and contribute to documentation and procedures.

The role requires strong customer service, multitasking, and experience with a range of Microsoft 365 tools, device management, and AV systems. RCMP clearance may be required upon consideration for employment.

Qualifications

• Completion of Grade 12 with computer operations and applications coursework or equivalent.
• Knowledge of Dell/HP printers, Microsoft 365 suite and device management tools.
• Certifications in IT are a plus (A+/Network+/ITIL) and RCMP clearance may be required.

Responsibilities

• Respond to user calls/emails and investigate software and hardware issues.
• Identify issues, prioritize timelines, and help develop solutions.
• Provide advice on departmental computer requirements and configurations.
• Assist in installation and configuration of software/hardware; follow up on issues.
• Prepare and maintain procedures, user guides, files and reports.
• Perform related duties as required.

Education

Grade 12 with computer courses

Tools

Dell Computers

HP/Xerox printers

Adobe software

Microsoft Office 2019/365

SCCM imaging & installs

Microsoft Intune

Jamf

iOS/Android smartphones

iPads

Audio/Video systems

Microsoft 365 (SharePoint/OneDrive/Teams)

Video conferencing peripherals

Active Directory

Job description

Job Overview
The Township of Langley is currently recruiting for a regular full-time Technical Support Specialist to join our team of professionals in the Information Technology Division, IT Operations Department. Reporting to the Manager, IT Operations, in this unionized position you will provide desktop user support and problem resolution services for the organization. This position will appeal to individuals who excel at multitasking and are committed to excellence in customer service.

Responsibilities:

• Respond to user calls/emails and investigate software and hardware issues
• Identify issues, prioritize resolution timelines, and assist in developing solutions
• Provide advice to users and assist in identifying and describing departmental computer requirements
• Assist in the evaluation, installation and configuration of software and hardware, follow-up on operational issues
• Prepare and maintain a variety of documents including procedures, user guides, files and reports
• Perform related work as required

Qualifications:

• Completion of Grade 12 supplemented by courses in computer operations and applications and standard commercial courses plus sound related experience, or an equivalent combination of training and experience
• Considerable knowledge with one or more of the technologies used at the Township of Langley: Dell Computers, HP/Xerox printers, Adobe software, Microsoft Office 2019/365, SCCM for imaging & software installs, Microsoft Intune, Jamf, smartphones (iOS/Android), iPads, Audio/Video systems, Microsoft 365 (SharePoint, OneDrive, Teams), video conferencing peripherals, Active Directory
• Ability to investigate and document software and hardware problems, prioritize resolution requirements and correct problems of routine nature
• Certifications in one or more of the following is considered an asset: A+, Network+, ITIL, Windows 10/11, Microsoft/Office 365

Security Clearance for work at RCMP Buildings is required (not required as part of the application process, however, will be required upon consideration for employment).

In order to be considered for this position, candidates must have the following valid and current certifications/licenses (must be valid at the time the posting closes) and these must be attached with your application.

• BC Class 5 (full-privilege) Driver’s License or equivalent driver’s license for where you reside. You must include with your application a current Personal Driving Record (select the 5-year option if obtaining online) that has been obtained within 6 months of the closing date. To obtain a copy of your Personal Driving Record, please contact ICBC directly or the driving authority where you reside. Please note that a copy of your Driver’s License and the Drivers Factor Report will not be accepted.

We appreciate all applications; however, only short-listed candidates will be contacted for an interview.