IS Support Technician (Regular)

City of Vernon; Vernon; On-site; CAD 51,000 - 58,000; Full time

Job summary

City of Vernon is seeking an IT Support Technician to provide basic to intermediate end-user technical support for network, PC, and peripheral issues. The role includes active directory administration, service restarts, and managing access permissions, with duties spanning the City’s network infrastructure and asset tracking.

The position requires A+ certification or an IT program, 3+ years’ experience with Microsoft products/hardware, BC Class 5 license, and the ability to handle confidential

Qualifications

• Completion of A+ certification or recognized post-secondary program in information technology.
• Minimum three years’ current experience supporting Microsoft products and computer hardware in a technical capacity.
• Valid British Columbia Class 5 Drivers License.
• A combination of related education and experience may be considered.

Responsibilities

• Provides basic to intermediate technical support for end users and broader troubleshooting of network, PC, and peripheral devices.
• Performs active directory administration, service restarts, and manages file/folder access permissions.
• Supports City network infrastructure and connected devices, documents procedures and resolutions.
• Assists with training end users and updates asset tracking and inventory data.
• Covers Enterprise Support Team duties as needed, including emergency response duties.

Job description

Internal Closing Date: Oct 16, 2026 External Closing Date: Oct 23, 2026 Note: Posting comes off at 12:00AM on the closing date, with the competition closing at 11:59pm the day prior.

Hourly Rate: 39.51 Minimum Weekly Hours: 35.

Job Overview

Reporting to the Manager, Enterprise Support, this position provides basic to intermediate technical support for end users and a variety of general and specific network, PC, and peripheral-related troubleshooting and repairs.

Duties

Provides basic and intermediate technical support including but not limited to: repairing and setting up computer hardware, software, and user profiles. Performs local and network administrator tasks including but not limited to: active directory administration, restarting services, and editing basic file and folder access permissions. Assists in supporting the City’s network infrastructure and all connected devices. Provides identified expertise and service to staff and elected officials using well-developed communication, discretion, and interpersonal skills. Documents all procedures and technical resolutions as required. Performs deployments and implementations of technical products and programs for the City. Assists with the coordination and delivery of training for end users. Updates departmental asset tracking and inventory data. Assists with providing basic coverage of duties for the Enterprise Support Team as required. Performs other related duties as assigned. All persons employed by the City of Vernon will be required to assist the City in providing emergency services. Duties assigned during an emergency may differ from regular duties.

Required Education and Experience

Completion of A+ certification or recognized post-secondary program in information technology. Minimum three years’ current experience supporting Microsoft products and computer hardware in a technical capacity. Valid British Columbia Class 5 Drivers License. A combination of related education and experience may be considered.

Required Knowledge, Skills and Abilities

Ability to exercise mature judgement regarding confidential and sensitive information. Possesses practical knowledge and experience with current Windows Operating Systems and programs. Working knowledge of PC based peripheral devices. Considerable knowledge and experience with computer and related software and general office equipment. Considerable experience troubleshooting hardware and software issues. Exceptional interpersonal and communication skills with a commitment to teamwork and customer service. Ability to work with minimal supervision. Ability to obtain and maintain an acceptable criminal record check. Ability to obtain and maintain RCMP Secret Security Clearance.

Preferred Education and Experience

Peripheral troubleshooting experience. Hardware certification from various tier one vendors. Microsoft Entra ID and Intune experience. VOIP knowledge. Microsoft "365" Certified - minimum one Certification.