Investor Services Supervisor

HS Financial Technologies; Halifax; On-site; CAD 85,000 - 110,000; Full time

Job summary

HS Financial Technologies (HSFT) in Halifax seeks an Investor Services Supervisor to lead up to four Investor Services Administrators within a fast-paced hedge fund administration team. You will oversee investor reporting, client communications, and ensure accuracy of subscription and redemption processing.

The role requires strong communication, analytical skills, and the ability to escalate when needed, in collaboration with NAV, QA, and Compliance teams.

Qualifications

• Strong verbal and written communication skills.
• Strong analytical and problem-solving skills.
• Ability to work effectively both within a team structure and individually.

Responsibilities

• Ensure investor transaction instructions contain requisite information and liaise with investors for fully executed instructions.
• Advise and assist to ensure subscription proceeds are provided timely.
• Review AML/KYC documentation and escalate where required.
• Review Investor Transactions on HedgeInvestor® system.
• Ensure daily reconciliation of subscription/redemption bank accounts and address aged items.
• Prepare Redemption Payment Schedules.
• Review wire transfers to Prime Brokers, Investors and fees payments.
• Review Investor Statements and Capital Activity Reports for distribution to investors.

Skills

Verbal & written communication

Analytical thinking

Problem solving

Teamwork

Initiative

Education

Accounting/Finance degree

Job description

HS Financial Technologies (HSFT) is a global technology and fund administration partner to alternative asset managers, supporting more than $1 trillion in assets under administration. We serve private equity, private credit, hedge funds, endowments, and others with integrated technology, specialized expertise, and scalable operations.

Our proprietary platform connects data, workflows, and operations across the investment lifecycle, delivering the automation, transparency, and insights clients need to operate efficiently and grow with confidence. Combined with deep expertise across fund accounting, middle office, investor services, regulatory reporting, tax, risk, and front-office solutions, we help clients navigate complexity at scale.

More than 2,400 professionals across 14 global offices deliver the expertise, responsiveness, and consistency that have made HSFT a trusted partner to alternative asset managers worldwide.

At HSFT, we are committed to helping employees build meaningful, long-term careers through structured development programs, leadership opportunities, and clear paths for growth. Guided by our core values of Relationships, Support, Innovation, and Expertise, we foster a collaborative environment where people are empowered to learn, contribute, and succeed.

We offer flexible working arrangements, comprehensive health and well-being benefits, and a culture that invests in our people because they are the foundation of our success.

Founded in 2008 as HedgeServ, HSFT is recognized as a leading provider of alternative asset services, earning industry recognition across technology, accounting, client service, investor services, and regulatory expertise.

An Investor Services Supervisor will be required to execute the following tasks in the Investor Services Department. They shall be executed within the guidelines and procedures provided by HS Financial Technologies and under the supervision and guidance of a Manager and Director. Every Investor Services Supervisor will receive the requisite Induction Training in addition to both compulsory training (AML/KYC) and optional training. Additional client-specific training is provided by the manager and Director within the team.

Responsibilities

• Ensure investor transaction instructions contain requisite information and advise Investor Services Administrator when follow-up is required. Liaise with investors to obtain fully executed transaction instructions.
• Advise and assist Investor Services Administrator to ensure subscription proceeds are provided timely.
• Review AML/KYC documentation provided by investors and follow-up where necessary. Escalate to Manager and MLRO where required.
• Review Investor Transactions on HedgeInvestor® (HS Financial Technologies’ proprietary Investor Services System).
• Ensure reconciliation of the subscription/redemption bank account daily and take appropriate action to clear any items. Escalate any aged items to manager.
• Preparation of Redemption Payment Schedules.
• Review of wire transfers to Prime Brokers, Investors and fees payments.
• Investor Reporting – review investor reports, including but not limited to Investor Statements and Contract Notes for distribution to investors
• Client Reporting – review client reports, including but not limited to, Capital Activity Report, ERISA Report, Authorized Share Capital Reports for distribution to clients.
• General Investor Services – assist Investor Services Administrator in fielding general requests from investors including, but not limited to, requests for duplicate investors statements, enquiries on previous transaction activities, performance requests whilst at all times ensuring that all communication is with authorized person.
• Review distribution of Fund Performance in line with client requirements prior to distribution to investors.
• Handling complex calls from investors.
• Identify areas for improvement in processes, personnel and structure and discuss with Investor Services Manager and Director.
• Establish effective working relationships with the NAV, QA, Compliance Departments within HS Financial Technologies.
• Preparation of Fund Audit requirements
• Review of Investor Audit requests prior to distribution to investor/auditors.
• Investor Services Supervisor should be capable of supervising up to 4 Investor Services Administrators.

Qualifications:

• Accounting, Finance, Legal or Business Degree.
• 4+ years’ experience working in a Hedge Fund Administration Firm with experience in all aspects of the role of an Investor Services Administrator.
• Strong verbal and written communication skills
• Strong analytical and problem-solving skills
• Ability to work effectively both within a team structure and individually.
• Strong inter-personal skills
• Good initiative tempered with identifying when escalation is required