Investor Services Manager

HS Financial Technologies; Halifax; On-site; CAD 90,000 - 120,000; Full time

Benefits offered by this job

Structured development programs

Comprehensive health benefits

Job summary

HS Financial Technologies seeks an Investor Services Manager to lead a team delivering comprehensive investor services. The role includes overseeing investor transactions, AML/KYC compliance, and client communications while coordinating with other departments to maintain high service standards.

Responsibilities cover reporting, bank reconciliations, onboarding, and client presentations. A senior professional with strong communication and analytical skills will thrive in this environment.

Qualifications

• Strong verbal and written communication skills required.
• Analytical and problem-solving skills essential.
• Ability to work in a team and independently.
• Strong interpersonal skills and client-facing capability.
• Good initiative with escalation awareness.
• Solid systems, product and process knowledge.

Responsibilities

• Lead a team of supervisors and administrators delivering investor services.
• Oversee investor transactions, AML/KYC compliance, and reporting.
• Prepare, review, and distribute investor reporting and statements.
• Reconcile fund bank accounts and process cash movements.
• Manage client relationships and cross-department collaboration.
• Ensure timely and accurate client communications per SLAs.
• Assist with onboarding new clients, including document review.
• Present to prospective clients and respond to ad hoc queries.

Skills

Verbal & written communication

Analytical thinking

Teamwork & independence

Inter-personal skills

Initiative & escalation

Systems & processes knowledge

Education

Accounting/Finance/Legal or Business degree

Job description

HS Financial Technologies (HSFT) is a global technology and fund administration partner to alternative asset managers, supporting more than $1 trillion in assets under administration. We serve private equity, private credit, hedge funds, endowments, and others with integrated technology, specialized expertise, and scalable operations.

Our proprietary platform connects data, workflows, and operations across the investment lifecycle, delivering the automation, transparency, and insights clients need to operate efficiently and grow with confidence. Combined with deep expertise across fund accounting, middle office, investor services, regulatory reporting, tax, risk, and front-office solutions, we help clients navigate complexity at scale.

More than 2,400 professionals across 14 global offices deliver the expertise, responsiveness, and consistency that have made HSFT a trusted partner to alternative asset managers worldwide.

At HSFT, we are committed to helping employees build meaningful, long-term careers through structured development programs, leadership opportunities, and clear paths for growth. Guided by our core values of Relationships, Support, Innovation, and Expertise, we foster a collaborative environment where people are empowered to learn, contribute, and succeed.

We offer flexible working arrangements, comprehensive health and well-being benefits, and a culture that invests in our people because they are the foundation of our success.

Founded in 2008 as HedgeServ, HSFT is recognized as a leading provider of alternative asset services, earning industry recognition across technology, accounting, client service, investor services, and regulatory expertise.

An Investor Services Manager will be required to execute the following tasks in the Investor Services Department. Every Investor Services team member will receive the requisite Induction Training in addition to both compulsory training (AML/KYC) and optional training. Additional client-specific training is provided.

Responsibilities

• Managing a team of supervisors and administrators responsible for providing the full suite of investor services to the clients assigned to that team.
• The team will be responsible for processing investor transactions in client funds, including investor due diligence to satisfy applicable AML/KYC requirements
• Preparation, review, and distribution of all investor reporting, including monthly account statements, transaction confirmations, and performance reports.
• Reconciling fund bank accounts on a daily basis, and processing applicable money movements from such accounts as authorized by the client.
• Managing external client relationships and internally establishing effective working relationships with other departments within the company.
• Ensuring all client communication is accurate and timely and consistent with applicable service level agreements
• Assisting with the initialization and transitioning of new clients, including document review and bank account opening.
• Participating in presentations to new clients, as requested.
• Responding to ad hoc client and investor queries

Qualifications:

• 7+ years experience working in a Hedge Fund Administration Firm at a senior level with at least 3 of those at Manager level. Alternative Hedge Fund and Private Equity experience may be considered.
• Accounting, Finance, Legal or Business Degree
• Strong verbal and written communication skills
• Strong analytical and problem-solving skills
• Ability to work effectively both within a team structure and individually.
• Strong inter-personal skills
• Good initiative tempered with identifying when escalation is required.
• Strong systems, product and process knowledge