Investigation Specialist

Iceberg Finance; Toronto; On-site; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Benefits package

Career development opportunities

Job summary

Iceberg Finance Inc. is seeking a highly motivated Account Investigation Specialist for our Toronto office to locate individuals and assets in support of collections and recovery efforts, and to review customer and merchant files for signs of fraudulent activity.

You will perform in-depth investigations, utilize OSINT and paid skip tracing tools, analyze activity for discrepancies, and maintain thorough records while collaborating with the Collections and Recovery teams.

Qualifications

• Fluency in English required; French is a strong asset
• Experience in investigations, skip tracing, collections, or related field preferred
• Familiarity with provincial auto and loan lending legislation an asset
• Proficiency with OSINT and paid skip tracing tools/databases
• Strong analytical, investigative and problem-solving skills
• Knowledge of legal, regulatory and privacy requirements related to account investigations

Responsibilities

• Perform in-depth investigations using internal systems and external resources to locate individuals and assets
• Use OSINT and paid skip tracing tools to gather and verify information
• Analyze account activity to identify discrepancies and recovery opportunities
• Review customer and merchant files for potential fraudulent activity
• Maintain complete records of investigation activity and findings
• Collaborate with Collections and Recovery teams to locate hard-to-find individuals
• Communicate professionally with customers, team members and external parties
• Work within company policies and applicable legal/privacy requirements

Skills

Investigations

Skip tracing

OSINT

Fraud detection

Data analysis

Tools

OSINT tools

Paid skip tracing databases

Job description

Toronto Office · Full-Time, In-Office

Location: Toronto, ON

Language: English required · French is a strong asset

Reports to: Director, Investigations

Iceberg Finance Inc. is a leading financial services company committed to delivering exceptional service and innovative solutions. We foster a positive, collaborative work environment where employees can thrive and grow.

We are seeking a highly motivated and detail-oriented Account Investigation Specialist to join our Toronto office. In this role you will locate individuals and assets to support our collections and recovery efforts, and review customer and merchant files for signs of fraudulent activity.

What You Will Do

• Perform in-depth investigations and searches using internal systems, databases, and online and offline resources to locate individuals and assets
• Use OSINT and paid skip tracing tools, databases, and investigative techniques to gather and verify information
• Analyze account activity to identify discrepancies, anomalies, or potential recovery opportunities
• Review customer and merchant files to assess for potential fraudulent activity
• Assess and validate the reliability of information obtained from all sources
• Maintain accurate, complete records of all investigation and skip tracing activity and findings
• Collaborate with the Collections and Recovery teams to develop strategies for locating hard-to-find individuals
• Resolve discrepancies and follow up on leads through to a successful outcome
• Communicate clearly and professionally with customers, team members, and external parties
• Work within all company policies, procedures, and applicable legal and privacy requirements
• Perform other related duties as assigned

What We Are Looking For

• Fluency in English is required. French is a strong asset and is valued for supporting our Quebec portfolio
• Previous experience in investigations, skip tracing, collections, or a related field is preferred
• Familiarity with provincial legislation relating to auto and repair loan lending is an asset
• Proficiency with OSINT and paid skip tracing tools and databases
• Strong analytical, investigative, and problem-solving skills
• Knowledge of the legal, regulatory, and privacy requirements related to account investigations
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Familiarity with industry best practices and trends
• High level of attention to detail and accuracy
• Competitive salary and benefits package
• Opportunities for professional development and career growth
• Work in our Toronto office with a supportive, motivated team
• Positive, collaborative work environment