Investigation Specialist

Iceberg Finance Group; Toronto; On-site; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

Professional development

Team-focused culture

Job summary

Iceberg Finance Inc. in Toronto is seeking an Account Investigation Specialist to support collections and recovery by locating individuals and assets, reviewing files for fraud, and ensuring privacy compliance.

You will use OSINT and paid skip tracing tools, collaborate with Collections and Recovery teams, and maintain thorough records while upholding regulatory requirements. English is required; French is a strong asset.

Qualifications

• English fluency required; French is a strong asset.
• Experience in investigations, skip tracing, collections, or related field preferred.
• Familiarity with provincial auto and repair loan lending legislation is a plus.
• Proficient with OSINT and paid skip tracing tools and databases.
• Strong analytical, investigative, and problem-solving skills.
• Knowledge of privacy and regulatory requirements related to account investigations.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Familiarity with industry best practices and trends.
• High attention to detail and accuracy.

Responsibilities

• Perform in-depth investigations to locate individuals and assets using internal systems and external resources.
• Utilize OSINT and paid skip tracing tools to gather and verify information.
• Analyze account activity for discrepancies and recovery opportunities.
• Review customer and merchant files for potential fraud.
• Maintain accurate records of investigation activity and findings.
• Collaborate with Collections and Recovery teams to locate hard-to-find individuals.
• Resolve leads through to successful outcomes and follow up as needed.
• Communicate clearly with customers, team members, and external parties.
• Adhere to company policies, procedures, and privacy requirements.
• Perform other related duties as assigned.

Skills

OSINT

Skip tracing

Investigations

Analytical skills

Communication skills

Tools

Skip tracing tools

Online databases

Job description

Join Our Team: Account Investigation Specialist

Toronto Office · Full-Time, In-Office

Location: Toronto, ON

Language: English required · French is a strong asset

Reports to: Director, Investigations

Iceberg Finance Inc. is a leading financial services company committed to delivering exceptional service and innovative solutions. We foster a positive, collaborative work environment where employees can thrive and grow.

We are seeking a highly motivated and detail-oriented Account Investigation Specialist to join our Toronto office. In this role you will locate individuals and assets to support our collections and recovery efforts, and review customer and merchant files for signs of fraudulent activity.

What You Will Do

• Perform in-depth investigations and searches using internal systems, databases, and online and offline resources to locate individuals and assets
• Use OSINT and paid skip tracing tools, databases, and investigative techniques to gather and verify information
• Analyze account activity to identify discrepancies, anomalies, or potential recovery opportunities
• Review customer and merchant files to assess for potential fraudulent activity
• Assess and validate the reliability of information obtained from all sources
• Maintain accurate, complete records of all investigation and skip tracing activity and findings
• Collaborate with the Collections and Recovery teams to develop strategies for locating hard-to-find individuals
• Resolve discrepancies and follow up on leads through to a successful outcome
• Communicate clearly and professionally with customers, team members, and external parties
• Work within all company policies, procedures, and applicable legal and privacy requirements
• Perform other related duties as assigned

What We Are Looking For

• Fluency in English is required. French is a strong asset and is valued for supporting our Quebec portfolio
• Previous experience in investigations, skip tracing, collections, or a related field is preferred
• Familiarity with provincial legislation relating to auto and repair loan lending is an asset
• Proficiency with OSINT and paid skip tracing tools and databases
• Strong analytical, investigative, and problem-solving skills
• Knowledge of the legal, regulatory, and privacy requirements related to account investigations
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Familiarity with industry best practices and trends
• High level of attention to detail and accuracy

Why Iceberg Finance?

• Competitive salary and benefits package
• Opportunities for professional development and career growth
• Work in our Toronto office with a supportive, motivated team
• Positive, collaborative work environment