Interpretation Officer (Guide Supervisor)

Library of Parliament / Bibliothèque du Parlement; Ottawa; On-site; CAD 76,000 - 89,000; Full time

Job summary

The Library of Parliament in Ottawa is seeking an Interpretation Officer (Guide Supervisor) to oversee Guides and daily tour operations across multiple sites. This role emphasizes high-quality visitor services and professional interpretation of parliamentary activities.

Responsibilities include coaching staff, training, scheduling, and handling reservations while delivering engaging programs to diverse audiences.

Qualifications

• Post-secondary education in a related field or an acceptable education/experience mix.
• Experience supervising staff with training, mentoring, and feedback.
• Experience in client-facing roles, ideally in heritage, tourism, or hospitality.

Responsibilities

• Supervise Parliamentary Guides, provide coaching and feedback.
• Coordinate daily tour operations across four locations and schedule tours.
• Support recruitment and deliver training for guides to meet service standards.
• Respond to visitor inquiries and manage reservations for a positive experience.
• Deliver guided tours and programs with engaging, accurate interpretation.

Skills

Supervisory experience

Customer service

Public speaking

Team leadership

Scheduling

Conflict resolution

Education

Post-secondary education in relevant field

Tools

Ticketing systems

Job description

• Full-time
• Classification and Salary ($): MPA-2 :75 564 - 89 388
• Security Clearance: Reliability
• Closing Date: 2026-12-15
• Work Environment: On-site only
• Language Requirements: Bilingual (English and French)
• Length of Term: Determinate (Fixed-Term) of 1 year or less
• Open To: All
• Salary Details: Salary based on previous rates. Currently under review.

Company Description

The Library of Parliament is a non-partisan organization that provides a unique and stimulating work environment. We are led by our guiding principles of agility, collaboration, excellence, impartiality, and inclusion. For more information about the Library and what we offer, visit Employment opportunities at the Library of Parliament .

Job Description

The Interpretation Officers (Guide Supervisors) work in a dynamic, team-based environment and serve as the public face of Parliament. They are responsible for supervising Parliamentary Guides and overseeing daily tour operations to ensure the delivery of high-quality interpretation and visitor services.

The incumbent performs the following duties:

• Supervise, mentor, and support Parliamentary Guides, including coaching, performance feedback, and day-to-day guidance.
• Coordinate daily tour operations across four locations to ensure effective scheduling and smooth service delivery.
• Support recruitment activities and deliver training to ensure guides are prepared to meet operational and service standards.
• Respond to visitor inquiries and manage reservation requests to support a positive and inclusive visitor experience.
• Deliver guided tours and program services to diverse audiences, ensuring accurate, engaging, and professional interpretation of parliamentary activities.

Qualifications

Education:

• Successful completion of post-secondary education in a field related to the duties of the position, OR an acceptable combination of relevant education, training and experience.

Experience:

• Experience in supervising staff, including training, mentoring, and providing feedback.
• Experience working in a client-facing role, preferably in a heritage, tourism, or hospitality setting.
• Experience managing multiple and competing time-sensitive priorities.
• Experience resolving conflicts and communicating effectively in high-pressure situations.
• Experience delivering historical or cultural interpretive programs.

Knowledge:

• Knowledge of best practices in customer and visitor services.
• Knowledge of supervisory practices for student programs or large teams of part-time staff.
• Knowledgeofthe theories, methods and techniques of heritage interpretation and their practical application.
• Knowledge of the Canadian Parliament, including its history, legislative process, and the art and architecture of the Parliamentary buildings.
• Knowledge of methods, techniques and practices of developing and delivering training sessions.
• Knowledge of accessibility and inclusion practices in public program delivery.
• Client Focus
• Exemplifying Integrity
• Managing People
• Decision-Making
• Achievement Orientation
• Technical and Functional Capability
• Communication
• Organizational Awareness

Asset Criteria:

• Experience delivering training to new employees.
• Experience using ticketing or booking systems and managing reservation requests.
• Experience developing work schedules for part-time staff.

Operational Requirements:

• Able to work frequent weekend shifts and occasional evening shifts to ensure continuous operations.
• Able to occasionally work up to 7 consecutive days.Able to work indoors and outdoors in various weather conditions.
• Able to deliver tours and facilitate programming across multiple service sites.
• Able to interact with multiple visitors in crowded spaces with loud volumes of noise.
• This position requires daily on-site presence and is not eligible for telework.

Conditions of employment:

• A successful pre-employment security screening.

Second language self-assessment test:

• To help you decide if you should apply to a bilingual position, an optional self‑assessment of your written expression and reading comprehension in your second official language is available for you to take before completing your application.

The Library of Parliament welcomes all candidates to apply and encourages applications from Indigenous persons, racialized persons, 2SLGBTQIA+ persons and persons with disabilities for this position.

We are committed to creating an inclusive workplace by providing a barrier-free staffing process. If you have an accommodation request or require material in an accessible format, please contact us at [e-mail] .

Education and experience requirements will be used to determine which candidates will be asked to participate in the next stage of the selection process.

This selection process may include a second-language evaluation, a written exam, and an interview. The interview will consist of behavioural, situational and knowledge-based questions. Candidates will be required to pass each stage in order to move to the next stage of the selection process.

Qualified candidates from this selection process may be considered for determinate or indeterminate positions at the Library of Parliament that require similar knowledge and/or competencies.

Satisfactory references and proof of education are essential conditions of appointment.

Travel and relocation expenses are the responsibility of the candidates.

To learn more about our staffing process, consult our FAQs.