International Logistics Coordinator

Day & Ross; Florenceville-Bristol; On-site; CAD 52,000 - 68,000; Full time

Job summary

Day & Ross in Florenceville, NB is hiring an International Logistics Coordinator to drive the movement of international orders with a focus on on-time delivery and revenue protection. You will manage carrier bookings, track shipments, and communicate with customers throughout the process.

The role requires strong English, exceptional customer service, and the ability to work flexible hours for global operations, using tools like Cargowise, Salesforce, and MS Office.

Qualifications

• Post-secondary education in business, transportation, supply chain or international logistics is an asset.
• A mix of education and transportation experience may be considered.
• Experience in international, ocean and/or air logistics is an asset.
• Exceptional customer service and relationship management skills.
• Advanced communication for verbal and written information exchange.
• Proficiency with MS Outlook, Excel and Word; Salesforce and Cargowise are assets.
• Troubleshooting and problem solving with ability to adapt quickly.
• Strong organizational and time management in a fast-paced environment.
• Ability to work independently and collaboratively to meet customer needs.
• Ability to work flexible hours for local and international requirements.
• Strong English (written and spoken) is required.
• Bilingual in French and/or Spanish is an asset depending on customers.

Responsibilities

• Receive and analyze booking information to determine routes and enter data into Cargowise.
• Complete ocean carrier documentation for pickup and destination release.
• Track orders to ensure on-time departure and notify customers of variances.
• Coordinate carrier bookings and maintain communication with customers.
• Mitigate charges by investigating data and maintaining carrier details.
• Coordinate customs clearance and cross-border documentation.
• Escalate issues per procedures in a timely, accurate manner.
• Collaborate with team to resolve issues and meet customer expectations.
• Provide account updates, including gaps and wins, to internal stakeholders.
• Identify contingencies to meet departure/arrival expectations.

Skills

Exceptional customer service

Advanced communication

Troubleshooting

Organizational skills

Independent working

Flexible hours

Strong English

Bilingual (French/Spanish) asset

Education

Post-secondary education in business/logistics

Tools

MS Outlook

Excel

Word

Salesforce

Cargowise

Job description

Job Description

You belong at Day & Ross.

International Logistics Coordinator

Full-time

Florenceville, NB

The International Logistics Coordinator will ensure a positive customer experience in the movement of orders internationally through carrier partners, including but not limited to, ocean liners, air carriers, and over the road movement, with a focus on claims-free, on-time service, protection and growth of revenue and margin, while meeting and striving to exceed service expectations

How You’ll Help

• Receive, analyze, and process booking information from customers in order to identify and confirm appropriate routes, verify service requirements, and enter information into Cargowise .
• Complete required ocean carrier documentation for pickup and release at destination
• Track and trace orders to ensure on time departure and arrival and to proactively notify customers of any variances
• Understand the wide array of capabilities and schedule of designated carriers and make appropriate matches to customer requirements
• Coordinate carrier bookings, follow throughout the duration of the order, and communicate with the customer, as required
• Mitigate additional charges through investigation, data integrity and assist with maintaining the accuracy of carrier information
• Coordinating customs clearance and cross border documentation
• Escalate issues according to established procedures in a timely, accurate and appropriate manner
• Work with specialist, supervisor, managers, and customers in order to quickly and efficiently resolve issues
• Understand industry market conditions and communicate with the entire team issues that could impact operations as a whole
• Revenue and cost entry and verification for billing and payables, escalating disputes, working with vendors to mitigate charges
• Establish strong relationships with both McCain & 3 rd Party customers to continue growth and business support
• Provide internal communications on account details, including gaps, breakdowns and wins
• Collaborate to identify and implement resolutions/contingencies to meet customer departure and arrival expectations
• Other related duties as may be required.

Your Skills And Experience

• Post-secondary education, preferably in business, transportation, supply chain and International logistics, is considered an asset.
• A suitable combination of post-secondary education and transportation experience may be considered.
• Previous experience in international, ocean and/or air logistics an asset.
• Exceptional customer service and relationship management skills
• Advanced communication skills including the ability to relay information (verbal and written) between several parties and deliver a positive customer experience
• Strong aptitude and skills with computers, including accuracy and efficiency in data entry and the use of MS Outlook, Excel & Word; experience with Sales Force and Cargowise an asset
• Troubleshooting and problem solving skills, with the ability to evaluate current situation, respond quickly to changing requirements and execute accordingly
• Strong organizational and time management skills, including the ability to work under pressure in a fast paced setting, multitask and prioritize in a deadline driven environment; appropriate sense of urgency
• Ability to work independently and to collaborate with others to meet customer expectations
• Ability to work flexible hours to meet customer needs both locally and internationally
• Strong English (written and spoken) required
• Bilingual in French and/or Spanish may be required depending on assigned customers; always an asset

About Day & Ross

From a single truckload of potatoes in the 1950s to a fleet of thousands, Day & Ross has grown to become one of the largest transportation and logistics providers in North America. With over 7,500 team members on and off the road in the US and Canada, we offer a diversified portfolio of freight and delivery solutions, including LTL, Truckload, Residential, Dedicated Fleet Solutions, and Logistics.

We believe our people are our greatest strength. For over a decade, we’ve been recognized as one of Canada’s Best Managed Companies. We’ve also been named a Top Company for Women to Work for in Transportation since 2018. Our recognition reflects the family values we share with our parent company, McCain Foods Limited.

As a federally regulated employer, Day & Ross fully supports the principles of employment equity and encourages all qualified members of the designated groups to apply. Day & Ross is committed to ensuring equal access and participation for people with disabilities and meeting their needs in a timely manner. We will do so by removing and preventing barriers to accessibility and by meeting our accessibility requirements under Accessible Canada Regulations and in alignment with our business practices, capabilities, and values.