Sales Support Coordinator

Day & Ross; Brampton; On-site; CAD 45,000 - 60,000; Full time

Job summary

Day & Ross in Brampton, ON seeks a Sales Support Coordinator to assist the sales team with reporting, analytics, and proposal development. You will coordinate RFIs/RFPs and maintain accurate CRM data while partnering with Pricing, Operations, Legal and other internal teams to support growth.

The role emphasizes building customer relationships, delivering dashboards, and providing timely, data-driven insights to drive business opportunities. Full-time position based in Brampton.

Qualifications

• Experience in transportation, logistics, or supply chain preferred.
• Advanced Excel and PowerPoint skills with data analysis capability.
• Experience with CRM, Salesforce, and Transportation Management Systems.

Responsibilities

• Provide administrative and operational support to the sales team.
• Develop customer reports and sales dashboards for insights.
• Coordinate responses to RFIs and prepare RFP submissions.
• Manage customer account information in CRM and internal systems.
• Track proposal deadlines and ensure timely submissions.
• Collaborate with cross-functional teams to drive growth initiatives.

Skills

Advanced Excel

PowerPoint

CRM experience

Salesforce

TMS

BI tools

Data analysis

Presentation development

Stakeholder management

Time management

Tools

Salesforce

TMS

BI tools

Job description

Job Description

You belong at Day & Ross.

Sale Support Coordinator

Full-time

Brampton, ON

The Sales Support Coordinator plays a critical role in supporting the sales organization through reporting and analytics, proposal development, and cross-functional collaboration. This position serves as a key liaison between customers and internal departments, helping ensure exceptional customer experience and supporting business growth opportunities.

How You’ll Help

• Provide administrative and operational support to the sales team.
• Support customer account management activities and maintain strong customer relationships.
• Serve as the primary point of contact for customer escalations, ensuring timely communication and resolution.
• Assist sales representatives with customer requests, service reviews, and account-related initiatives.
• Maintain accurate customer account information within CRM and internal systems.
• Coordinate and develop responses to customer Requests for Information (RFIs).
• Collaborate with Sales, Pricing, Operations, Legal, and other internal stakeholders to prepare comprehensive Request for Proposal (RFP) submissions.
• Track proposal deadlines and ensure all required documentation is completed accurately and submitted on time.
• Support strategic growth initiatives by coordinating customer requirements and gathering operational information for proposals.
• Develop and maintain customer performance reports and sales dashboards.
• Analyze customer data and provide insights on account activity, trends, and opportunities for growth.
• Prepare regular customer reporting packages and business performance summaries.
• Create and deliver Quarterly Business Review (QBR) presentations for customers and internal stakeholders.

Your Skills & Experience

• Experience within the transportation, trucking, logistics, or supply chain industry preferred.
• Strong proficiency with Microsoft Office Suite, particularly Excel, PowerPoint, Outlook, and Teams.
• Excellent verbal and written communication skills.
• Strong organizational skills with exceptional attention to detail.
• Ability to manage multiple priorities and deadlines in a fast-paced environment.
• Strong analytical and problem-solving skills.
• Customer-focused mindset with excellent relationship management abilities.
• Experience within the transportation, logistics, trucking, or supply chain industry.
• Experience using CRM platforms, preferably Salesforce, along with Transportation Management Systems (TMS) and Business Intelligence (BI) tools.
• Knowledge of Truckload (TL), Less-Than-Truckload (LTL), Intermodal, and Cross-Border transportation services.
• Experience coordinating RFI and RFP processes.
• Advanced Excel and PowerPoint skills, including data analysis and executive-level presentation development.
• Customer Relationship Management
• Sales & Account Support
• Proposal and RFP Coordination
• Business Reporting & Data Analysis
• Presentation Development
• Stakeholder Management
• Problem Solving & Critical Thinking
• Cross-Functional Collaboration
• Time Management & Prioritization
• Attention to Detail
• Process Improvement
• Customer-Centric Communication

About Day & Ross

From a single truckload of potatoes in the 1950s to a fleet of thousands, Day & Ross has grown to become one of the largest transportation and logistics providers in North America. With over 7,500 team members on and off the road in the US and Canada, we offer a diversified portfolio of freight and delivery solutions, including LTL, Truckload, Residential, Dedicated Fleet Solutions, and Logistics.

We believe our people are our greatest strength. For over a decade, we’ve been recognized as one of Canada’s Best Managed Companies. We’ve also been named a Top Company for Women to Work for in Transportation since 2018. Our recognition reflects the family values we share with our parent company, McCain Foods Limited.

As a federally regulated employer, Day & Ross fully supports the principles of employment equity and encourages all qualified members of the designated groups to apply. Day & Ross is committed to ensuring equal access and participation for people with disabilities and meeting their needs in a timely manner. We will do so by removing and preventing barriers to accessibility and by meeting our accessibility requirements under Accessible Canada Regulations and in alignment with our business practices, capabilities, and values.