Internal Communications and Employee Engagement Specialist

Commissionaires Ottawa; Ottawa; On-site; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Free parking

Paid time off

Holidays and sick days

Retirement plan with company matching

Employee discount programs

Social outings and holiday gatherings

Job summary

Commissionaires Ottawa seeks an Internal Communications and Employee Engagement Specialist to lead planning, development and delivery of internal communications across Ottawa Headquarters, regional offices and field sites.

The role translates organizational priorities into clear, timely, audience-specific communications and supports the PMO during a business transformation initiative. You will craft strategy, newsletters and leadership messages to strengthen employee engagement.

Qualifications

• 4 to 6 years of progressive experience in internal communications or public relations.
• Post-secondary education in communications, PR, journalism or related field.
• Ability to translate priorities into clear, audience-tailored messaging.
• Experience with multi-channel internal communications and change programs.
• Strong written and verbal communication in English and French.

Responsibilities

• Develop and manage an organization-wide internal communications strategy and editorial calendar.
• Draft executive communications, CEO letters, leadership messages and FAQs.
• Plan, write, edit and publish internal newsletters and intranet content.
• Create leadership communication toolkits, briefing cards and talking points.
• Coordinate town halls, invitations, Q&A collection and follow-ups.
• Develop bilingual materials for employees with limited digital access.
• Design feedback mechanisms (surveys, Q&A cards) and report results.
• Tailor communications for field guards, supervisors and regional staff.
• Coordinate communications for regional visits and engagement sessions.
• Establish internal communications metrics and provide regular reports.

Skills

Excellent writing

Editing

Plain-language communication

Bilingual English/French

Stakeholder engagement

Change communications

Education

Post-secondary education in communications / public relations

Tools

Microsoft 365

SharePoint

Job description

Location: Ottawa Headquarters, 24 Colonnade Road, Ottawa ON (Free parking on site)

Schedule: Daytime, Monday to Friday

Term: 18-month contract

Commissionaires Ottawa is looking for an Internal Communications and Employee Engagement Specialist to lead the planning, development and delivery of internal communications that keep employees informed, connected and engaged across Ottawa Headquarters, regional offices and field sites.

This role is ideal for someone who can translate organizational priorities, business transformation initiatives and operational changes into clear, timely and audience-specific communications.

During the business transformation initiative, you will provide dedicated communications support to the PMO while helping to strengthen employee engagement and internal communications across the organization.

Some of your responsibilities include…

• Develop and maintain an organization-wide internal communications strategy and editorial calendar
• Draft executive communications, CEO letters, leadership messages, FAQs, key messages and change communications materials
• Plan, write, edit and publish internal newsletters, intranet/SharePoint content and transformation hub updates
• Create and maintain leadership and supervisor communication toolkits, including briefing cards, scripts and talking points
• Coordinate town hall communications, including presentations, invitations, question collection and follow-up summaries
• Develop plain-language, bilingual physical materials (bulletins, posters, handouts) for employees with limited digital access
• Design and manage feedback mechanisms (surveys, Q&A cards, anonymous forms) and close the loop through published answers
• Build tailored communication approaches for field guards, supervisors and regional employees
• Coordinate communications and logistics for regional visits and employee engagement sessions
• Establish and track internal communications metrics, including reach, readership, engagement and feedback volumes
• Prepare regular reports and recommendations for the Director, executive team and PMO
• Coordinate translation, design, printing, distribution and vendor support to ensure timely execution

What's in it for you?

• Work for a reputable and nationally known company
• Work in a challenging and rewarding work environment
• Generous paid time off, holidays and sick days
• Retirement plans with company matching of employee contributions
• Free Parking
• Employee discount programs, social outings and holiday gatherings

What You Bring

• 4 to 6 years of progressive experience in internal communications, employee communications, change communications or public relations
• Post-secondary education in communications, public relations, journalism, change management, employee engagement or a related field (or equivalent combination of education and experience)
• Excellent writing, editing and plain-language communication skills, with the ability to adapt sensitive information for different audiences
• Experience developing communication strategies, editorial calendars, key messages and multi-channel communication plans
• Experience drafting executive communications, newsletters, briefing materials, FAQs and change communications
• Experience managing intranet/SharePoint content, town halls and employee feedback mechanisms
• Experience supporting organizational transformation or complex multi-stakeholder initiatives is strongly preferred
• Experience communicating with dispersed, frontline or field-based workforces is a significant asset
• Sound judgement when handling confidential, sensitive or potentially reputational information
• Bilingual proficiency in English and French is strongly preferred; demonstrated ability to coordinate high-quality translation is required
• Proficiency with Microsoft 365 applications and comfort working with distribution lists, spreadsheets and dashboards

NOTE: Only those candidates that meet the specified requirements will be considered for this position. Candidates that do not meet the requirements may be considered for similar opportunities.

Commissionaires' values the diversity of our workforce and respects its employees as individuals, regardless of race, nationality, religion, sexual orientation, gender and age.

In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and Commissionaires' Policies on Accommodation, a request for accommodation will be accepted as part of Commissionaires' hiring process.

Commissionaires-Ottawa does not use artificial intelligence (AI) to screen, assess, or select applicants. However, please be aware that some third-party tools we utilize in our recruiting and selection process may incorporate AI technology.

We appreciate all who apply, however we will only be contacting candidates of interest.