Intermodal Rail Transport Coordinator

Fuze Logistics Services Inc; Montreal (administrative region); On-site; CAD 42,000 - 68,000; Full time

Benefits offered by this job

Competitive salary and benefits

Healthy work-life balance

Career growth opportunities

Open-door policy

Job summary

Fuze Logistics Services Inc. is seeking an Intermodal Rail Transport Coordinator to join our Montreal team. The successful candidate will support the sales and operations teams to ensure client satisfaction and contribute to a growing organization.

The role involves data entry, tracking shipments, coordinating with carriers, and providing timely updates and reports. Excellent bilingual skills in French and English are required, along with familiarity with CN/CP portals and TMW or similar

Qualifications

• Minimum 2 years of experience in a similar position in a 3PL environment.
• Excellent understanding of the intermodal market.
• Worked and communicated with CN/CP Portals regularly (must have).
• Proficiency with computer systems, including Microsoft Office PC Miller and TMW.
• Ability to multi-task and work efficiently under deadlines.
• Fluently bilingual in French and English.

Responsibilities

• Data entry of shipment in the software.
• Track & Trace shipment to ensure the well conduct of the operation.
• Work with internal teams to ensure client satisfaction.
• Respond to customer enquiries with quick turnaround.
• Mediate with carriers to resolve logistical issues.
• Prepare and provide daily tracing reports as required.
• Timely status updates; document service performance and equipment tracking.
• Proactively communicate issues to the team.
• Resolve issues such as missed pick-ups, late deliveries, damaged freight or incorrect billing.
• Verify AP/AR rates in loads and manage exceptions.
• Execute other logistics tasks as assigned by the direct Manager.

Skills

Intermodal market expertise

CN/CP Portals experience

Multitasking

Bilingual: French & English

Tools

Microsoft Office

PC Miller

TMW

Job description

Fuze Logistics Services is a next generation 3PL headquartered in Montreal, with offices across North America, leveraging cutting-edge technologies and decades of industry expertise to facilitate the transport of freight globally.

Fuze Logistics Services is seeking an Intermodal Rail Transport Coordinator to join our team in Montreal.

The successful candidate will contribute to and be responsible for supporting the sales and operations teams to ensure client satisfaction. This is an exciting opportunity for a dynamic and customer-oriented candidate, who is looking to become a part of a growing team!

Job Summary:

• Data entry of shipment in the software.
• Track & Trace shipment to ensure the well conduct of the operation.
• Work in tandem with the internal team members to ensure client satisfaction.
• Respond to customer enquiries, providing quick turnaround.
• Mediate with carriers to resolve any logistical issues.
• Prepare and provide daily tracing reports as required.
• Timely status information updates; documenting service performance and equipment tracking.
• Proactively communicate issues to the team.
• Confidently problem solve issues such as a missed pick-up, late delivery, damaged freight or incorrect billing.
• Verify both AP/AR rates are accurate in loads and manage exceptions with this process.
• Execute any other logistics related tasks as assigned by the direct Manager.

Attributes:

• Dynamic, good communication and customer service oriented.
• Good learning, superior organizational and time management skills.
• Energetic, hard-working, great attitude, sense of urgency, team player, able to multi-task.
• Reliabe, resilient, dedicated and willing to learn.
• Professional, courteous and cooperative.
• Accessible to clients, suppliers and carriers outside standard office hours.

Qualifications:

• Minimum 2 years of experience in a similar position, ideally in a 3PL environment.
• Excellent understanding of the intermodal market.
• Worked and communicated with CN/CP Portals regularly (must have).
• Proficiency with computer systems, including Microsoft office PC Miller and TMW.
• Ability to multi-task and work efficiently under deadlines.
• Ability to follow standard operation procedures with little to no oversight.
• Fluently bilingual in both French and English.

A Few Great Reasons to work at Fuze Logistics:

• Competitive salary, as well as other perks and benefits.
• A Healthy work-life balance.
• Opportunities for Career Growth!
• We are a dynamic team, rapidly expanding, offering plenty of immediate room to grow and to make an impact, this is the time to join if you want to be part of an exciting growth with a future for you!
• We have a friendly, welcoming, teamwork environment that fosters collaboration, our corporate culture is to help each other to succeed as a team, our team supports each other, encourages each other, and plays fair ALL the time, and inspires you to make an impact.
• Interesting and exciting assignments ranging in size, type and complexity.
• An “open-door” policy where communication and brainstorming is encouraged.
• Our salaries are competitive, we are at a convenient location by car (free parking) or by metro, with beautiful offices!

If you are dynamic person, with interpersonal skills to interact with multiple areas, drive results and deliver, you are the person for this role!

Fuze Logistics Services Inc. is committed to providing equal opportunity for all qualified applicants without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other characteristics protected by provincial laws. If you are selected to participate in recruitment, selection and/or assessment process, please advise our Human Resources department of any accommodation(s) needed to ensure your equal participation. Any information collected relating to the accommodation will be addressed confidentially.