Senior Account Manager

Fuze Logistics Services Inc; Montreal (administrative region); On-site; CAD 85,000 - 110,000; Full time

Benefits offered by this job

Competitive salary

Healthy work-life balance

Career growth opportunities

Open-door policy

Job summary

Fuze Logistics Services Inc. in Montreal is seeking a Senior Account Manager to oversee day-to-day client relationships and drive profitable freight operations.

You will partner with Sales and Operations to schedule loads, coordinate with carriers, and ensure top-tier service while identifying opportunities for additional business. The role requires at least 3 years in 3PL account management, excellent bilingual communication, and strong business acumen in a fast-growing organisation with a

Qualifications

• Minimum 3 years of account management in 3PL logistics.
• Strong written and verbal communication.
• Calm under pressure.
• Strong business acumen.
• Proven ability to manage time and meet deadlines.
• Bilingual in English and French is mandatory.

Responsibilities

• Schedule, track and enter loads across all modes of transportation.
• Manage day-to-day relationships with key carriers and clients, and develop resolutions.
• Verify timely pick-ups and deliveries, resolve discrepancies and approve invoices.
• Maintain current operating procedures and update when necessary.
• Review past sales activity for historic trends and expectations.

Skills

Bilingual EN/FR

Communication skills

Time management

Client relations

Job description

Fuze Logistics Services is a next generation 3PL headquartered in Montreal, with offices across North America, leveraging cutting-edge technologies and decades of industry expertise to facilitate the transport of freight globally.

We are seeking a dynamic Senior Account Manager who can skillfully provide solutions, creatively solve problems and masterfully manage client relationships for our Sales Operations team.

Our Account Manager will focus on managing the day-to-day relationship with some of our key clients and will be responsible for ensuring the outstanding customer service we are known for. In addition, you will strive to continuously analyze daily operations to determine profitability and opportunistically prospect for additional business.

Responsibilities:

• Partner with the Sales and Operations departments, to schedule, track and enter loads across all modes of transportation.
• Managing day-to-day relationships with key carriers and clients, as well as develop agreeable resolutions.
• Verify timely pick-ups and deliveries, resolving issues and approving invoices with a sense of urgency to any discrepancies.
• Maintain current operating procedures and update when necessary.
• Review past sales activity for historic trends and expectations.

Requirements:

• A minimum of 3 years of experience in account management in 3PL Logistics Services (Transportation Industry).
• Strong communication skills, both written and verbal.
• Calm under pressure.
• Superior business acumen.
• Proven success in managing time and accomplishing tasks.
• Bilingualism (fluent verbally in both English and French - mandatory).

A Few Great Reasons to work at Fuze Logistics:

• Competitive salary, as well as other perks and benefits.
• A Healthy work-life balance.
• Opportunities for Career Growth!
• We are a dynamic team, rapidly expanding, offering plenty of immediate room to grow and to make an impact, this is the time to join if you want to be part of an exciting growth with a future for you!
• We have a friendly, welcoming, teamwork environment that fosters collaboration, our corporate culture is to help each other to succeed as a team, our team supports each other, encourages each other, and plays fair ALL the time, and inspires you to make an impact.
• Interesting and exciting assignments ranging in size, type and complexity.
• An “open-door” policy where communication and brainstorming is encouraged.
• Our salaries are competitive, we are at a convenient location by car (free parking) or by metro, with beautiful offices!

Fuze Logistics Services Inc. is committed to providing equal opportunity for all qualified applicants without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other characteristics protected by provincial laws. If you are selected to participate in recruitment, selection and/or assessment process, please advise our Human Resources department of any accommodation(s) needed to ensure your equal participation. Any information collected relating to the accommodation will be addressed confidentially.