Junior/Intermediate Accident Benefits Advisor

Aviva; Calgary; On-site; CAD 50,000 - 80,000; Full time

Job summary

An established industry player is seeking Healthcare Service Advisors to enhance their Healthcare Services team. This role focuses on ensuring the timely and equitable resolution of Accident Benefit claims, requiring a customer-centric approach and strong communication skills. Ideal candidates will have a background in insurance claims handling, with a commitment to meeting service levels and quality standards. Join a dynamic team that values professional development and offers a compelling rewards package, including health benefits and a competitive vacation policy. If you are ready to take the next step in your career, this is an exciting opportunity for you.

Benefits

Base Compensation

Annual Bonus Eligibility

Retirement Savings Plan

Health Benefits

Personal Wellness Programs

Volunteer Opportunities

Outstanding Career Development

Competitive Vacation Package

Corporate Wellness Programs

Flexible Work Model

Qualifications

• 2+ years of experience in Accident Benefits insurance claims handling required.
• CIP or working towards CIP is necessary for licensing.

Responsibilities

• Interpret insurance contracts and resolve policy coverages.
• Handle Accident Benefits claims and ensure optimal claim process.

Skills

Customer Service Skills

Communication Skills

Organizational Skills

Ability to Learn and Adapt

Education

College Diploma/Associate Degree

Bachelor Degree in related field

Tools

Various Computer Programs

Databases

Insurance Software

Job description

Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence. We’re looking for Healthcare Service Advisors to join our Healthcare Services team to ensure timely and equitable resolution of sophisticated Accident Benefit claims.

Are you a customer focused individual looking to take the next step in their career?

Come join our team!

What you’ll do:

• Interpret insurance contracts, resolve policy coverages, establish and adjust reserves in accordance with corporate guidelines
• To appropriately handle Accident Benefits claims according to individual authority, knowledge and expertise.
• Acquire investigative reports, independent medical examination where appropriate, statements from insured's/witnesses and other specialists as required
• Educate customers and providers of any new auto reform changes
• Ensure all aspects of the claim process are handled optimally and within company guidelines
• Assist in resolving claims issues with respect to interpretations, as they relate to the legislation and settlement negotiations
• Ensure service levels and quality standards are met by approved specialists
• Educate our insureds about Premiere Healthcare network
• Attend and actively participate in training and file clinic sessions

What you’ll bring:

• College Diploma/ Associate Degree or similar experience
• 2+ years of Accident Benefits insurance claims handling experience (required)
• Large Loss experience is preferred
• Post-secondary Education (College Diploma or Bachelor Degree) in related field.
• CIP or working towards CIP is required for licensing
• Excellent customer services skills
• Excellent communication skills
• Ability to learn and adapt to a fast paced environment
• Good organization skills
• Ability to adapt and work within various computer programs, databases and software

What you’ll get:

• Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.
• Outstanding Career Development opportunities.
• We’ll support your professional development education.
• Competitive vacation package with the option to purchase 5 extra days off per year
• Employee driven programs focused on gender, LGBTQ+, origins, diversity and inclusion
• Corporate wellness programs to support our employees’ physical and mental health
• Hybrid flexible work model

Please note that we may use AI tools to help us through the recruitment process. This is an existing position which has been posted both internally & externally.

Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva Canada.