Intermediate Business Analyst

JDI IT; Saint John; On-site; CAD 61,000 - 86,000; Full time

Job summary

J.D. Irving, Limited (JDI) is seeking an Intermediate IT Business Analyst to discover, synthesize, and analyze information from stakeholders and IT systems at our Saint John, NB operations.

The role focuses on eliciting needs, documenting requirements, and guiding delivery of solutions that deliver value while aligning with business strategies and analytics capabilities. You will work with diverse teams, manage requirements, and help improve IT services and processes, with opportunities to

Qualifications

• University degree or College diploma in related discipline.
• 3+ years work experience in a business environment (preferably IT)
• Prefer to have experience in manufacturing, industrial, forestry, pulp and paper, transportation and logistics or other operationally intensive environments.
• Analytical thinking and problem-solving
• Able to work in a fast-paced work environment
• Exceptional communication and interpersonal skills, with the ability to engage effectively with stakeholders at all levels of the organization.
• Works well independently and collaboratively
• Executive presence and the confidence to present recommendations, challenge assumptions constructively, and help guide decision‑making.

Responsibilities

• Understand customer demand versus IT supply
• Build relationships with all key stakeholders
• Performs complex requirements elicitation & documentation supported by a Business Analysis Plan
• Manage incidents, service requests, problems, IT assets, and other ITSM activities to support continuous improvement of IT services.
• Develop test cases and manage testing lifecycle from planning to execution
• Document business processes
• Understand the overall JDI IT project methodology (BA)
• Understand capability of analytics tools and enable business to act from analytical insight
• Manage integrity, confidentiality and security of data to support business goals
• Collaborate with design and architecture ensuring business needs are properly met

Skills

Analytical thinking

Problem-solving

Communication skills

Stakeholder engagement

Independent and collaborative work

Executive presence

Education

University degree or College diploma

Tools

Analytics tools

Job description

The Intermediate IT Business Analyst is responsible for discovering, synthesizing, and analyzing information from a variety of sources within an enterprise, including tools, processes, documentation, and stakeholders. Furthermore, they are responsible for eliciting and documenting the actual needs of stakeholders to determine underlying issues and causes. They enable more complex change in an enterprise by defining needs and recommending solutions that deliver value to stakeholders with consideration of business implications of the application of technology to the current business environment. They also play a role in aligning the designed and delivered solutions with the needs of stakeholders with an in-depth understanding of applicable business systems, process capabilities, industry requirements, and digital trends. They can recommend and lead delivery of complex solutions that enable the organization to achieve its goals. They can guide and advise less-experienced Business Analysts.

Salary Range: $61,000 - $85,500

Responsibilities

• Understand customer demand versus IT supply
• Build relationships with all key stakeholders
• Performs complex requirements elicitation & documentation supported by a Business Analysis Plan
• Manage incidents, service requests, problems, IT assets, and other ITSM activities to support continuous improvement of IT services.
• Develop test cases and manage testing lifecycle from planning to execution
• Document business processes
• Understand the overall JDI IT project methodology (BA)
• Understand capability of analytics tools and enable business to act from analytical insight
• Manage integrity, confidentiality and security of data to support business goals
• Collaborate with design and architecture ensuring business needs are properly met

Qualifications

• University degree or College diploma in related discipline
• 3+ years work experience in a business environment (preferably IT)
• Prefer to have experience in manufacturing, industrial, forestry, pulp and paper, transportation and logistics or other operationally intensive environments.
• Analytical thinking and problem-solving
• Able to work in a fast-paced work environment
• Exceptional communication and interpersonal skills, with the ability to engage effectively with stakeholders at all levels of the organization.
• Works well independently and collaboratively
• Executive presence and the confidence to present recommendations, challenge assumptions constructively, and help guide decision‑making.

About Us

Founded in 1882, J.D. Irving, Limited (JDI) operates in Eastern Canada (New-Brunswick, Nova Scotia, Prince Edward Island, Québec, Ontario, Newfoundland and Labrador), as well as in USA. We are a team of 20,000 dedicated employees. At J.D. Irving, Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With a culture that nurtures talent and creates an inclusive workplace, you can grow your career across our various operating divisions.

We are committed to creating accessible environments for our colleagues, candidates, and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary, or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.

Worried you do not meet all the requirements? Studies have shown that many applicants apply only to job opportunities when they feel they meet 100% of the criteria. We promote an inclusive environment where everyone is appreciated, recognized, and empowered to contribute fully. If you are interested in this position but are worried you did not meet all the requirements, we would encourage you to still apply.

Our recruitment advisors and hiring teams will utilize human screening combined with AI technology to help identify the skills and qualities that matter most to our business, while safeguarding your privacy and using AI responsibly.

We appreciate your interest in our company however only those candidates selected for an interview will be contacted.

Job Info

• Job Identification 11242
• Job Category IT, Telecom & Internet
• Posting Date 07/27/2026, 01:37 PM
• Job Schedule Full time
• Locations 300 Union Street , Saint John, NB, E2L 4M3, CA

(Placement in the salary range will be based on relevant job-related factors like candidate experience, education, skills and qualifications.
L’échelon salarial sera déterminé en fonction de facteurs pertinents liés au poste, notamment l’expérience, la formation, les aptitudes et les compétences de la personne retenue.)