Intermediate Auto Claims Advisor/Adjuster (Ottawa, ON - Hybrid)

Aviva Canada; Ottawa; On-site; CAD 50,000 - 58,000; Full time

Job summary

Aviva Canada is seeking a seasoned Insurance Specialist to join our Direct Insurance team. You will drive sales for Home & Auto, apply underwriting judgement, and lead with exceptional service to meet targets and regulatory guidelines.

The role requires strong communication, a customer-focused approach, and the ability to work from the office full-time within a fast-paced environment.

Qualifications

• College Diploma or University Degree.
• OTL license to be attained; training provided.
• Proven ability to exceed sales goals.
• Excellent verbal and written communication skills.
• Customer focus with ability to match products to needs.
• Self-starter with strong problem-solving and prioritization.

Responsibilities

• Drive sales by quoting, underwriting, and selling Home & Auto insurance.
• Exceed sales KPIs, conversion, and retention targets.
• Apply underwriting judgment to new business, endorsements and renewals.
• Provide underwriting guidance to junior team members.
• Identify cross-sell and upsell opportunities to grow the portfolio.
• Deliver an exceptional customer experience and stay updated on regulatory changes.
• Track personal performance to improve outcomes and service existing customers.

Skills

OTL license

Sales targets

Communication skills

Customer focus

Problem solving

Tech proficiency

Education

College Diploma or University Degree

Job description

Experience Aviva

Aviva Canada is looking for seasoned, high performing and sales-driven Insurance Specialist to join our rapidly growing Direct Insurance team. As a Sales Insurance Specialist, you’ll play a critical role in driving individual and team success through strong sales execution, exceptional service, and personal lines underwriting.

The Opportunity

In this role, you’ll be responsible for delivering exceptional results through expert advice, advanced underwriting skills, and a commitment to sales excellence. You’ll be responsible for delivering sales targets, identifying cross-sell and up-sell opportunities, and helping to build a high-performance sales culture. You’ll be supporting the team by sharing knowledge and modeling best-in‑class performance, while also driving individual sales targets and ensuring compliance with regulatory guidelines.

We’re seeking professionals who thrive in fast‑paced, target‑driven environment, and who are motivated by results, recognition, and customer impact.

Hours Of Operation

Monday to Friday from 8:00 a.m. to 9:00 p.m. and Saturday from 8:00 a.m. to 5:00 p.m. You will be required to work five 7.5 hour shifts per week/37.5 hours per week within these hours of operation. The role requires working from the office full‑time.

What You’ll Do

• Drive strong sales results by quoting, underwriting, and selling Home & Auto insurance policies
• Consistently exceed sales KPIs, conversion targets, and retention metrics
• Apply underwriting judgement to new business, endorsements, and renewals within delegated authority
• Provide technical underwriting support and guidance to junior team members
• Identify and close cross‑sell and upsell opportunities to grow the portfolio
• Deliver an exceptional customer experience that builds loyalty and retention
• Stay current on product, pricing, underwriting and regulatory changes
• Track and analyze your own performance to continuously improve outcomes
• Service existing customers by updating their policies to meet their changing needs and provide new products as required

What You’ll Bring

• College Diploma or University Degree
• OTL license must be attained, training will be provided
• Demonstrated track record of exceeding sales goals
• Excellent verbal and written communication skills
• Customer focused and ability to match products to customers’ needs
• Self‑starter with strong problem‑solving skills and the ability to manage competing priorities
• Comfort using multiple systems and learning new technology plat

What You’ll Get

• The salary band for this position ranges from $50,000 – $58,000. Please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity
• Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities
• Outstanding Career Development opportunities
• We’ll support your professional development education
• Competitive vacation package with the option to purchase 5 extra days off per year
• Employee driven programs focused on gender, LGBTQ+, origins, diversity and inclusion
• Corporate wellness programs to support our employees’ physical and mental health

This job advertisement is for an existing vacancy which has been posted both internally & externally.

Aviva Canada may use AI (Artificial Intelligence) tools to assist us throughout the recruitment process to screen, assess or select applicants for a position.

Aviva Canada welcomes applications from all qualified individuals and has a process in place to provide accommodations for persons with disabilities at all stages of the hiring process and during employment. If you require an accommodation during the interview or hiring process, please contact your Aviva Talent Acquisition Partner so that an appropriate accommodation can be arranged.

This posting is intended to build a pipeline of qualified candidates for future opportunities. While we welcome your interest and application, please note that this role may not be actively hiring at the moment. As such, you may not receive an immediate response, and not all applicants will be contacted. We appreciate your patience and interest in joining our team.