Front Line Manager - Auto Claims

Aviva Canada; Dartmouth; Hybrid; CAD 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid work model

Career development opportunities

Employee wellness benefits

Job summary

Aviva Canada is seeking a capable leader to drive team performance and deliver strategic outcomes. This hybrid role emphasizes coaching, data-informed decisions, and strong risk management to protect what matters for customers and communities.

You’ll guide development, set clear goals, and collaborate across functions. You will partner with Talent Acquisition and Leadership to grow capabilities, deliver effective performance conversations, and foster a culture of care, commitment, community, and

Qualifications

• 2+ years of proven leadership experience preferred.
• Fully Licensed in all Atlantic Provinces (as applicable)
• Technical competence in Personal and Commercial Auto insurance.
• Excellent verbal and written communication skills.

Responsibilities

• Create and maintain a high-performance culture by role modeling behaviors that builds trust and respect.
• Assess people’s capabilities and development needs within the Career and capability framework.
• Coach and develop team members to realize potential and achieve business unit goals.
• Conduct performance conversations with clear direction and frequent feedback.
• Use data to monitor performance and drive improvement initiatives.
• Understand and address root causes of waste and barriers in processes.
• Apply risk management controls proportionately.
• Make data-driven decisions to improve customer journeys and outcomes.
• Lead quality assurance and training opportunities for the team.
• Own the results of the team and align them with company strategy.

Skills

Leadership

Communication

Data analysis

Coaching

Risk awareness

Decision making

Guidewire experience

Excel

PowerPoint

Education

University Degree or College Diploma

Tools

Guidewire ClaimCenter

Job description

Experience Aviva

Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.

Experience Aviva

Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.

At Aviva Canada, we put people first, our employees, our customers, and our communities. We’re proud of a culture built on care, inclusion, and collaboration, where your voice matters and your growth is supported. We’re not just about insurance; we’re about making a real difference by protecting what matters most.

The opportunity

Do you want to play a key role in driving your team's performance and the delivery of our strategy? Do you have a passion for solving problems and removing barriers so people can perform at their best? Do you find fulfillment in coaching and developing people so they can realize their full potential? Do you communicate effectively with confidence, curiosity, courage in a collaborative manner?

Aviva recognizes the importance of being flexible and the benefits of being together, this role will be hybrid – the best of both worlds.

What You’ll Do

• Create and maintain a high-performance culture by role modeling behaviors that builds trust and respect.
• Assess people’s capabilities and development needs in accordance with the Career and capability framework.
• Understand and strengthen team capabilities through in the work coaching and development.
• Have honest and constructive performance conversations with our people, set clear direction and goals giving frequent feedback to ensure business unit goals are achieved.
• Use data to understand how our people and the business unit are performing and initiate improvement activity through to execution.
• Customer demand analysis – assist in identifying and solutioning the root cause of “waste and failure”
• Understand our risk environment and apply risk management controls proportionately.
• Make decisions using data; observe the environment to identify performance blockers/barriers. Use the data, insight, and expertise of the frontline to improve our overall performance, results, and the customer’s journey.
• Participate in the Quality assurance program for your team (file quality reviews). Identify and ensure training and coaching opportunities are addressed in a timely and measurable manner.
• Take full responsibility for the results of your team, how they contribute to the overall companies’ performance and understand the consequence and impact of key decisions you make.
• Clearly articulate and effectively communicate the link between our strategy and team goals.

What You’ll Bring

• CIP and/or FCIP Industry designation
• Fully Licensed in all Atlantic Provinces
• University Degree or College Diploma
• 2 + years of proven leadership experience preferred
• Technical competence in Personal and Commercial Auto insurance
• Excellent verbal and written communication skills
• Demonstrate a high level of initiative and drive to continually improve our service proposition, environment, and financial outcomes.
• Ability to identify, measure and develop the performance of individuals and broader team using data.
• The ability to motivate and inspire our people to deliver against our strategy and goals.
• Proficiency with Guidewire ClaimCenter, Excel, PowerPoint,
• Sound decision making and problem-solving skills
• Role model our values: Care, Commitment, Community, Confidence
• Your enthusiasm is infectious, and you challenge status quo, find solutions to problems, and go the extra mile for our customers and people

What You’ll Get

• Please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity
• Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities
• Hybrid flexible work model
• Outstanding Career Development opportunities
• We’ll support your professional development education
• Competitive vacation package with the option to purchase 5 extra days off per year
• Employee driven programs focused on gender, LGBTQ+, origins, diversity and inclusion
• Corporate wellness programs to support our employees’ physical and mental health
• Employee discount on home and auto insurance (where applicable)

This job advertisement is for an existing vacancy which has been posted both internally & externally.

Aviva Canada may use AI (Artificial Intelligence) tools to assist us throughout the recruitment process to screen, assess or select applicants for a position.

Aviva Canada welcomes applications from all qualified individuals and has a process in place to provide accommodations for persons with disabilities at all stages of the hiring process and during employment. If you require accommodation during the interview or hiring process, please contact your Aviva Talent Acquisition Partner so that an appropriate accommodation can be arranged.