Commercial Auto Claims Specialist

Aviva Canada; Markham; Hybrid; CAD 60,000 - 70,000; Full time

Benefits offered by this job

Hybrid flexible work model

Career development opportunities

Professional development support

5 extra vacation days

Diversity and inclusion programs

Wellness programs

Annual bonus eligibility

Job summary

Aviva Canada is seeking a Commercial Auto Claims Specialist for the GCS Auto claims team, based in Oakville with a hybrid work model. You will manage Auto physical damage claims for large corporate and program clients across Canada, delivering a client-centered claims experience.

Ideal candidates have 2+ years of auto claims handling experience, a passion for customer service, and professional designations or qualifications in progress. CIP/FCIP is an asset.

Qualifications

• 2+ years of Auto claims handling experience.
• Commercial Auto experience with endorsements (Garage Auto, 21B) is preferred.
• CIP or FCIP designation or actively working towards it (asset).
• University degree or College Diploma or equivalent Auto claims experience.

Responsibilities

• Champion the GCS brand by delivering against the Claims Value proposition for Aviva Canada’s largest commercial Auto risks and programs.
• Handle Commercial Auto Claims across Canada (excluding Quebec) on fleet rated, individually rated, Garage Auto, Non-Owned Auto policies.
• Guide customers through the claims process, explaining coverage and steps for timely resolution.
• Adhere to account-specific service levels and work with Brokers & Clients to set clear expectations.

Skills

Auto claims handling

Commercial Auto experience

French language

Education

University degree or College Diploma

CIP or FCIP designation

Tools

ClaimCenter

Mitchell

Five9

Job description

Experience Aviva

Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.

Experience Aviva

Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.

At Aviva Canada, we put people first, our employees, our customers, and our communities. We’re proud of a culture built on care, inclusion, and collaboration, where your voice matters and your growth is supported. We’re not just about insurance; we’re about making a real difference by protecting what matters most.

The opportunity

We have an excellent opportunity in our Global Corporate & Specialty (GCS) Auto claims team. We are actively recruiting for a Commercial Auto Claims Specialist based out of our Oakville Centre of excellence. Aviva recognizes the importance of being flexible and the benefits of being together, this role will be Hybrid – the best of both worlds.

GCS is an exciting and fast-growing area within Aviva where you will manage Auto physical damage claims for Aviva’s largest corporate and program business customers. We’re looking for someone with Auto claims handling experience that truly embodies a client centered approach to claims handling and problem solving.

Does this sound like an interesting challenge? Come join our team!

What You’ll Do

• You will champion the GCS brand by supporting and delivering against our Claims Value proposition which delivers dedicated, tailored claim service to Aviva Canada’s largest commercial Auto risks and programs.
• Handle Commercial Auto Claims across Canada(excluding Quebec) on fleet rated, individually rated, Garage Auto, Non-Owned Auto policies.
• Deliver a best-in-class claims experience by guiding customers through the claims process by clearly explaining their coverage and the steps required to bring their claim to a timely resolution.
• Deliver against customer specific service level agreements captured within account specific claims handling procedures (opportunity to become dedicated adjusters to key accounts)
• Set clear expectations with internal and external customers (Brokers & Clients) at the outset.
• Contribute and deliver best in class Indemnity and Expense management by promoting and explaining the benefits of our Premiere vendor program. Controlling towing & storage with the Early Tow & Appraisal process and other initiatives.
• You will resolve claims within your authority levels, recommend settlement and/or seek assistance from additional internal or external stakeholders as necessary.
• You will proactively monitor and manage the integrity of data and reserves in accordance with company procedures and policies to ensure adequate financial records;
• You will on occasion work with external adjusting providers and ensure vendors and TPA’s adhere to company policies and procedures where necessary;
• You will strive to maintain current knowledge of automobile insurance and relevant regulatory and market changes with the guidance and support of your senior leadership team.
• Identify and collaborate as a team to improve system conditions that impact the service for our customers, the environment for our people and our financial performance.
• Identify opportunities to continuously improve through the removal of waste and failure.
• Communicate effectively with confidence, curiosity, courage and in a collaborative manner
• You will be exposed to and work closely with a cross functional team across GCS, including Underwriting, Loss Prevention, and our Claims Service Managers.

What You’ll Bring

• 2+ years of Auto claims handling experience
• Preferred candidate will have commercial Auto experience with proven competency in standard commercial Auto products and endorsements (i.e. Garage Auto Policy, 21B - blanket fleet endorsement)
• CIP or FCIP designation or be actively working towards your designation(C48 an asset)
• University degree or College Diploma or equivalent Auto claims experience.
• A passion for customer service and continual improvement of the customer experience.
• Exceptional oral and written communication skills that inspires confidence and credibility.
• Sound judgment and problem solving skills;
• Experience using claims applications such as ClaimCenter, Mitchell, Five9
• A voice that will constructively challenge, contribute and share towards the betterment of our team, culture and how we work.
• French language skills considered an asset;
• Provincial Adjusting licenses in NB, NFLD & PEI an asset

What You’ll Get

• The salary band for this position ranges from $60,000 to $70,000. Please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity.
• Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.
• Hybrid flexible work model.
• Outstanding career development opportunities.
• We’ll support your professional development education.
• Competitive vacation package with the option to purchase 5 extra days off per year.
• Employee-driven programs focused on gender, LGBTQ+, origins, diversity, and inclusion.
• Corporate wellness programs to support our employees’ physical and mental health.

This job advertisement is for an existing vacancy which has been posted both internally & externally.

Aviva Canada may use AI (Artificial Intelligence) tools to assist us throughout the recruitment process to screen, assess or select applicants for a position.

Aviva Canada welcomes applications from all qualified individuals and has a process in place to provide accommodations for persons with disabilities at all stages of the hiring process and during employment. If you require accommodation during the interview or hiring process, please contact your Aviva Talent Acquisition Partner so that an appropriate accommodation can be arranged.