Interim Client Experience Lead

SEPHORA; Kamloops; On-site; CAD 31,000 - 39,000; Full time

Benefits offered by this job

Competitive benefits program

Learning & development initiatives

Employee discount

Job summary

Sephora Canada Kamloops is seeking an Interim Client Experience Lead to guide and motivate the store team. You will lead by example, coach colleagues, and drive exceptional client service while achieving sales goals.

You will train and develop staff, share product knowledge, and maintain high standards in merchandising, inventory, and store operations. This role emphasizes inclusivity, teamwork, and a client-first mindset in a fast-paced environment.

Qualifications

• Minimum 2 years of leadership experience in a retail, hospitality, or service environment.
• Proven ability to coach and inspire teams to achieve goals.
• Strong sales and client service skills.
• Excellent communication and interpersonal skills.
• Comfortable in a fast paced and dynamic environment.
• Quick learner with ability to absorb and share product knowledge and training.
• Physically able to lift and carry up to 50 pounds.

Responsibilities

• Lead and inspire team to deliver exceptional client service and achieve sales goals.
• Drive performance through client engagement, product knowledge, and personalized recommendations.
• Coach for growth with ongoing feedback and development.
• Train and develop via onboarding and continuous service excellence, loyalty programs, product knowledge, and brand initiatives.
• Execute daily operations including inventory, visual merchandising, and store standards.
• Foster inclusivity and teamwork to empower everyone.
• Uphold Sephora standards and create a safe and enjoyable shopping experience.

Skills

Leadership

Coaching

Sales

Communication

Customer service

Product knowledge

Job description

Job ID: 294611

Store Name/Number: BC-Kamloops (0878)

Address: 208A-1320 Trans-Canada Highwa, Kamloops, BC V1S 1J2, Canada (CA)

Full Time/Part Time: Full Time

Position Type: Regular

Vacancy Status: This position is for an existing, open vacancy

Your Role at Sephora:

As an Interim Client Experience Lead, you'll harness your love for beauty and become the leader you are meant to be. You'll be a key driver of store success- leading by example to inspire your team, elevate client experiences, and exceed goals. Through coaching, collaboration, and a passion for beauty, you'll help create a high-performing, inclusive environment where everyone thrives. If you're a natural leader with a client-first mindset, this is your moment to Belong to Something Beautiful.

Key Responsibilities

• Lead and inspire Coach and empower team members to deliver exceptional client service and achieve sales goals
• Drive performance Contribute to overall store success through strong client engagement, expert product knowledge, and personalized recommendations
• Coach for growth Contribute to the ongoing success of your team by providing ongoing feedback and development to elevate team performance
• Train and developSupport onboarding and continuous learning in service excellence, loyalty programs, product expertise, and brand initiatives
• Execute daily operations Assist with inventory, visual merchandising, and maintaining store standards
• Foster inclusivity and teamworkHelp promote a culture of openness where everyone feels empowered
• Uphold Sephora standards Follow company policies and help create a safe and enjoyable shopping experience

Flexible Scheduling and Reliability

• Must meet the required minimum number of weekly shifts/hours
• Be available during peak retail operations (nights, weekends and holidays)
• Punctuality and consistent attendance

Qualifications/Experience

• Minimum 2 years of leadership experience in a retail, hospitality, or service environment
• Proven ability to coach and inspire teams to achieve goals
• Strong sales and client service skills
• Excellent communication and interpersonal skills
• Comfortable in a fast paced and dynamic environment
• Quick learner with ability to absorb and share product knowledge and training
• Physically able to lift and carry up to 50 pounds

Meaningful Rewards

The compensation ranges between CAD$22.85 - CAD$28.55/hr. In addition, you may be eligible for performance-based bonus opportunities, a competitive benefits program, and robust learning and development initiatives aimed at promoting employee support and recognition. The final pay offered will depend on various factors, including but not limited to the actual qualifications and experience of the individual, and any additional non-discriminatory, legitimate business factors relevant to the position and/or location.

Sephora Canada is committed to providing reasonable accommodation to applicants with disabilities or other medical conditions.

As part of our commitment to transparency and efficiency, we would like to inform you that we utilize Artificial Intelligence (AI) technologies in our recruitment process to assist in the initial screening and evaluation of applications.