Interim Client Experience Lead

Sephora USA, Inc; Kamloops; On-site; CAD 32,000 - 39,000; Full time

Benefits offered by this job

Performance-based bonus opportunities

Competitive benefits program

Learning and development initiatives

Job summary

Sephora Canada is seeking an Interim Client Experience Lead in Kamloops to inspire and coach a team, elevate client experiences, and exceed store goals. You will drive performance through expert product knowledge, personalized recommendations, and strong client engagement in a fast-paced retail setting.

The role requires at least 2 years of leadership in retail or service, excellent communication, and the physical ability to lift up to 50 pounds.

Qualifications

• Minimum 2 years of leadership experience in retail, hospitality, or service
• Proven ability to coach and inspire teams to achieve goals
• Strong sales and client service skills
• Excellent communication and interpersonal skills
• Comfortable in a fast paced and dynamic environment
• Quick learner with ability to absorb and share product knowledge and training
• Physically able to lift and carry up to 50 pounds

Responsibilities

• Lead and inspire: Coach and empower team members to deliver exceptional client service and achieve sales goals
• Drive performance: Contribute to overall store success through strong client engagement, expert product knowledge, and personalized recommendations
• Coach for growth: Provide ongoing feedback and development to elevate team performance
• Train and develop: Support onboarding and continuous learning in service excellence, loyalty programs, product expertise, and brand initiatives
• Execute daily operations: Assist with inventory, visual merchandising, and maintaining store standards
• Foster inclusivity and teamwork: Promote a culture of openness where everyone feels empowered
• Uphold Sephora standards: Follow company policies and help create a safe and enjoyable shopping experience

Skills

Leadership

Sales & client service

Communication

Interpersonal skills

Fast-paced environment

Physical ability

Job description

Job ID: 294611
Store Name/Number: BC-Kamloops (0878)
Address: 208A-1320 Trans-Canada Highwa, Kamloops, BC V1S 1J2, Canada (CA)
Full Time/Part Time: Full Time
Position Type: Regular
Vacancy Status: This position is for an existing, open vacancy

Your Role at Sephora:

As an Interim Client Experience Lead, you'll harness your love for beauty and become the leader you are meant to be. You'll be a key driver of store success- leading by example to inspire your team, elevate client experiences, and exceed goals. Through coaching, collaboration, and a passion for beauty, you'll help create a high-performing, inclusive environment where everyone thrives. If you're a natural leader with a client-first mindset, this is your moment to Belong to Something Beautiful.

Key Responsibilities

• Lead and inspire Coach and empower team members to deliver exceptional client service and achieve sales goals


• Drive performance Contribute to overall store success through strong client engagement, expert product knowledge, and personalized recommendations


• Coach for growth Contribute to the ongoing success of your team by providing ongoing feedback and development to elevate team performance


• Train and develop Support onboarding and continuous learning in service excellence, loyalty programs, product expertise, and brand initiatives


• Execute daily operations Assist with inventory, visual merchandising, and maintaining store standards


• Foster inclusivity and teamwork Help promote a culture of openness where everyone feels empowered


• Uphold Sephora standards Follow company policies and help create a safe and enjoyable shopping experience

Flexible Scheduling and Reliability

• Must meet the required minimum number of weekly shifts/hours


• Be available during peak retail operations (nights, weekends and holidays)


• Punctuality and consistent attendance

Qualifications/Experience

• Minimum 2 years of leadership experience in a retail, hospitality, or service environment


• Proven ability to coach and inspire teams to achieve goals


• Strong sales and client service skills


• Excellent communication and interpersonal skills


• Comfortable in a fast paced and dynamic environment


• Quick learner with ability to absorb and share product knowledge and training


• Physically able to lift and carry up to 50 pounds

Meaningful Rewards

The compensation ranges between CAD$22.85 - CAD$28.55/hr. In addition, you may be eligible for performance-based bonus opportunities, a competitive benefits program, and robust learning and development initiatives aimed at promoting employee support and recognition. The final pay offered will depend on various factors, including but not limited to the actual qualifications and experience of the individual, and any additional non-discriminatory, legitimate business factors relevant to the position and/or location.

Sephora Canada is committed to providing reasonable accommodation to applicants with disabilities or other medical conditions.

As part of our commitment to transparency and efficiency, we would like to inform you that we utilize Artificial Intelligence (AI) technologies in our recruitment process to assist in the initial screening and evaluation of applications.