Integrated Quality Manager

Quinte Health; Belleville; On-site; CAD 85,000 - 120,000; Full time

Job summary

Quinte Health is seeking an Integrated Quality Manager to lead quality initiatives and support system-level quality improvement. This role involves collaboration with leadership and teams to enhance quality through education, coaching, and driving person-centered care across their facilities. Ideal candidates will have a degree in a relevant field, proven leadership skills, and experience in quality management within healthcare settings.

Qualifications

• 3-5 years experience in leading quality improvement initiatives.
• 1-3 years in supervisory or management roles.
• Proven track record in mentoring and organizational change.

Responsibilities

• Drive strategic quality priorities and goals.
• Lead the operationalization of integrated quality at various levels.
• Mentor teams on quality improvement plans and methodologies.

Skills

Quality Assurance

Lean Six Sigma

Root Cause Analysis

Quality Control

Quality Management

Education

Undergraduate degree in nursing, healthcare administration, business, or engineering

Job description

The Integrated Quality Manager provides leadership and support to whole system quality at Quinte Health inclusive of quality planning quality improvement and quality control. The Integrated Quality Manager supports inter-professional teams to improve quality through coaching enhancing performance and efficiency with a focus on the patient family and staff experience. Reporting to the Director of Integrated Quality the incumbent is a recognized expert in whole system quality and person-centered care and will work with Quinte Health leaders to identify scope design support execute and coach teams through the delivery of improvement initiatives that are aligned with Quinte Healths strategy. They will provide organizational and local education training and support to senior leaders staff and physicians to ensure quality improvement knowledge and skill is developed advanced and spread throughout the organization.

Required

Undergraduate degree in nursing healthcare administration business engineering or a related field required.

3-5 years experience in leading and sustaining major quality improvement or change management initiatives within a health service operations environment.

1-3 years in supervisor or management roles demonstrating a strong track record in mentoring developing internal talent and driving organizational change.

Strong leadership abilities with proven track record of growing internal resources mentorship and an eagerness to invest in others.

Proven ability to lead strategic initiatives including the development and implementation of quality improvement plans.

Advanced working knowledge of healthcare administration hospital operations whole system quality and person-centered care.

Expertise in quality improvement methodologies (Lean Six Sigma PDCA etc.).

Ability to coach develop and mentor staff in learning about whole system quality including quality planning quality improvement and quality control.

Demonstrated ability to establish effective working relationships with stakeholders.

Excellent communication skills including the ability to articulate complex ideas and present data to a wide range of stakeholders including frontline staff physicians executives and board members.

Technical analytical skills including strong data proficiency and ability to use data to drive problem solving and decision making.

Self-directed autonomous and able to manage multiple competing complex priorities.

Forward-thinking with the ability to innovate on small and large scales.

Duties

Supervisory :

In conjunction with the Director select hire promote transfer discipline terminate and manage all staff members within the service.

Use the performance appraisal program to evaluate and improve the performance of reporting staff members.

Support the professional development of staff including the provision of educational programs and participation in continuing education sessions.

Determine the orientation needs of staff and coordinate the orientation program.

Organize the work of reporting staff based on evaluated team competencies organization needs and prioritized activities.

Provide strategic oversight and management for a team of integrated quality coaches ensuring alignment with organizational goals.

In conjunction with the Director determine the appropriate resource requirements to meet the needs of the service through appropriate benchmarking & utilization management.

When required; participate with the Director to develop corresponding operating budgets and monitor resource utilization and financial performance.

Integrated Quality :

Drive strategic quality priorities goals and measures in alignment with Quinte Healths vision and strategic direction.

Accountable for monitoring and reporting on organizational quality indicators and activity.

Lead the operationalization of integrated quality at the unit team and department level by aligning improvement projects with coaching portfolios to achieve quality goals.

Mentor integrated quality coaches to develop and implement quality improvement plans methodologies and initiatives to enhance quality of care patient safety and delivery of person-centered care.

Mentor integrated quality coaches to work with interdisciplinary teams to address quality-related issues lead root cause analyses and implement evidence-based solutions.

Coach integrated quality coaches and leadership through developing implementing and sustaining quality-driven initiatives across interdisciplinary teams.

Consult and collaborate on quality-related inquiries providing expertise and guidance on quality-related issues to staff and leadership.

Collaborate with leadership to develop strategies to establish monitor and report key performance indicators (KPIs) to track progress and outcomes related to quality initiatives.

Collaborate with the Manager of Safety and Risk to ensure a cohesive strategy for embedding accreditation standards into integrated quality work.

Oversee the facilitation of training sessions workshops and educational programs for healthcare professionals to promote a culture of quality improvement and person-centered care.

Develop and maintain educational framework and curriculum for quality improvement.

Serve as a liaison between the integrated quality coaches and the Director of Integrated Quality and senior leadership to ensure alignment and consistency in quality improvement efforts.

Develop a culture of continuous quality improvement and person-centered care.

Emphasize whole system quality leadership principles to empower individuals to contribute as part of a learning organization.

Follow industry trends emerging practices innovations and regulatory changes in healthcare quality management.

At Quinte Health our four hospitals unite under the core values of Imagine Its You Value Everyone We All Make a Difference and Stronger Together . We work as one team to enhance lives improve access to high-quality care and build healthier communitiesright where people need it most.

Quinte Healths four hospitals are the heart of our communities delivering exceptional care close to home. As one unified team were passionate about improving lives and expanding access to high-quality healthcare. Our staff physicians and volunteers dont just work herewe live grow and thrive here. If youre compassionate and driven we have exciting opportunities across our hospitals. Join us and make a real impact!

We thank all interested candidates for their response however only those chosen for an interview will be contacted. Quinte Health is an equal opportunity employer committed to meeting needs under the Canadian Charter of Rights and Freedom and the Ontario Human Rights Code. Our Recruitment process follows the Accessibility for Ontarians with Disabilities Act in order to provide a fair and equitable process for all candidates. Applicants requiring accommodation through the recruitment / interview process are encouraged to contact the Human Resources Department at x2577 or for assistance.

Required Experience :

Manager

Key Skills

APQP,Quality Assurance,ISO 9001,Lean Six Sigma,PPAP,Root cause Analysis,ISO 13485,Quality Systems,Quality Control,Quality Management,As9100,Manufacturing

Employment Type : Unclear

Experience : years

Vacancy : 1

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Quality Manager • Belleville, Ontario, Canada