Intake Worker – SCEIS

Siksika Family Services Corporation; Calgary; On-site; CAD 42,000 - 52,000; Full time

Job summary

Siksika Family Services Corporation in Calgary, Canada seeks an Intake Worker to greet clients and visitors, direct them to the right resources, and support the daily operation of the Resource Room. You will assess applicants’ eligibility for Income Support benefits, determine financial assistance according to policy, and coordinate with SFSA, social workers, and other staff to ensure smooth workflow.

The role requires strong communication, organization, and the ability to multi-task while

Qualifications

• Greeting clients and visitors in a welcoming and professional manner.
• Strong communication and organizational skills for busy front-desk operations.
• Ability to multi-task and provide courteous service in a fast-paced environment.

Responsibilities

• Greet clients and visitors and direct them to appropriate services or resources.
• Maintain and support the daily operation of the Resource Room.
• Assess new applicants’ eligibility for Income Support benefits.
• Issue financial assistance according to client type and policy at intake.
• Coordinate with SFSA, Social Worker, and other staff to ensure smooth workflow.

Job description

The Intake Worker holds the key position in greeting and directing clients and visitors and is responsible for the operation and functionality of the Resource Room. Must maintain a positive, reliable, and competent demeanor with the ability to multi-task and provide excellent service. The Intake Worker maintains excellent communication and organizational skills with the ability to work closely with the Clients, Receptionist, Support and Financial Services Advisor (SFSA), Social Worker, SCEIS Supervisor, and all other members of the department and organization. The Intake Worker is responsible for the assessment of a new applicant's eligibility for Income Support (IS) Benefits and issues financial assistance according to client type and eligibility at the Intake level in accordance with Alberta Works Income Support Policy and Procedures.

Please read: Intake Worker SCEIS JP