Clinical Information Clerk 2 (Full-time Permanent)

Talent Pool Builder; Northwestern Ontario; Hybrid; CAD 39,000 - 41,000; Full time

Benefits offered by this job

2 weeks vacation

Pension plan

Life insurance

Health benefits

Job summary

LWDH seeks a Hospital to Home Program Clinical Information Clerk to handle reception, clerical tasks, and office administration. You will support patient admissions, maintain EMR records, prepare intake information, and assist with discharge processing in a fast-paced environment.

The role emphasizes accurate documentation, scheduling, and coordination within a team to ensure smooth transitions from hospital to home, contributing to reduced readmissions.

Qualifications

• Grade 12 or equivalent.
• Medical Terminology Certificate or willingness to complete training.
• Experience in clerical/administrative role with reception duties.

Responsibilities

• Schedule appointments and maintain patient information in EMR.
• Process intake information and manage supplies.
• Record meeting minutes and discharge files.
• Perform various administrative duties as required.

Skills

Interpersonal skills

Communication

Teamwork

MS Office Suite

Typing 35 WPM

Time management

Education

Grade 12

Medical Terminology Certificate

Tools

Photocopiers & printers

Job description

Job Type

Full-time Permanent

This posting is for an existing vacancy

Hours/Shift

1.00 FTE, Day, 7.5-hour shifts

Classification

CIC2

Department

2E - Acute Adult/Continuing Complex Care/Pediatrics/Hospital to Home (H2H)

Salary

$28.6221 to $29.7026 per hour

As per CUPE Local 822 Collective Agreement

Closing Date

Tuesday, September 29, 2026

Description

The Hospital to Home (H2H) program is a short-term care initiative designed to help patients transition from hospital to home, particularly when they no longer require acute care but need extra support. The goal is to support timely discharge from hospital to reduce awaiting long-term care (ALC) and reduce 30-day readmission rates.

The Hospital to Home (H2H) Clinical Information Clerk is responsible for reception, clerical, and office administrative duties for the Hospital to Home Program.

This position provides administrative and clerical support to ensure the efficient operation of the Hospital to Home Program. Responsibilities include scheduling appointments, maintaining accurate patient information and documentation in the EMR, preparing and processing intake information, managing supplies, recording meeting minutes, processing discharged files, and completing other administrative duties as required.

Why Work with LWDH? In this position, there are many benefits to joining our team:

• 2 weeks paid vacation
• Healthcare of Ontario Pension Plan enrolment, one of Canada’s largest defined benefit pension plans that includes inflation protections, survivor benefits, buyback options, and early retirement
• Desjardin Group Life Insurance coverage that includes basic life insurance, short/long-term disability coverage, and voluntary custom options
• Hospitals of Ontario Disability Income Plan coverage that includes short-term sick pay and long-term disability
• Green Shield Canada extended health benefits for single and family including dental services, prescription, health services, vision, hospital accommodation, etc.
• Relocation and accommodation packages and support
• Access to staff physiotherapy, onsite gym, Employee Assistance Program, staff wellness initiatives, an employee perks program, and much more!

Qualifications

Education

• Grade 12 or equivalent
• Must have Medical Terminology Certificate, or be willing to complete training

Experience

• Previous experience in a clerical/administrative role that includes reception and office procedures, applicants with other combinations of applicable experience and education may be considered

Knowledge & Skills

• Demonstrated positive interpersonal skills and ability to communicate effectively
• Ability to work in a team environment
• Ability to organize and prioritize work with time constraints
• Reliable attendance record
• Knowledge of CPI and recertification an asset
• Proficient in the use of computers and other hardware including photocopiers and printers
• Proficient with MS Office Suite
• Excellent keyboarding skills; minimum 35 WPM (subject to testing)
• Must participate in required cultural competence training and demonstrate appropriate cultural competence

We thank all applicants for their interest but advise that only those selected for further consideration will be contacted. Qualified applicants may be considered for other comparable positions or within the same classification other than this posted position.

LWDH is committed to the principles of equity, diversity, and inclusion and belongingness in our operations, throughout our workplace, and seeks to employ individuals who are committed to and value these principles.

We believe in and promote the rights of all persons with disabilities as outlined in the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA 2005) and its related Accessibility Standards Regulations. To meet this responsibility, LWDH will make appropriate accommodations, including alternative formats available. Please inform Human Resources of any accommodation(s) at any point throughout the recruitment and selection process to ensure your equal participation.

LWDH values the importance of creating a workplace that reflects the population it serves and promotes the representation of the Employment Equity groups as outlined by the Employment Equity Act (1993). Applicants are encouraged to self-declare at the time of application. For more information, to request an accommodation, or to report a frequently publicly posted advertised job posting, please contact the HumanResources Department at 807-468-9861 ext. 2393.