Intake Clerk - Bilingual

City of Windsor; Windsor; On-site; CAD 30,000 - 60,000; Full time

Job summary

A local municipal government in Windsor is seeking a Regular Full-Time position to support the Child Care Subsidy team. The ideal candidate must hold an Ontario Secondary School Diploma, have computer skills in Microsoft Office, be fluently bilingual in English and French, and possess neat penmanship. This role performs various office duties including scheduling appointments and responding to public inquiries, with a pay range of $25.17 - $29.61 per hour.

Qualifications

• Over six months of experience in a computerized office environment.
• Must be fluently bilingual in English and French.

Responsibilities

• Support the Child Care Subsidy team with office duties.
• Schedule appointments and advise on required documents.
• Respond to inquiries and provide public information.
• Enter case notes and maintain a spreadsheet for tracking referrals.
• Perform Occupational Health & Safety duties.

Skills

Computer skills in Microsoft Office Suite

Fluency in English and French

Legible penmanship

Education

Ontario Secondary School Graduation Diploma

Job description

Why Windsor?

Forward. Together. — Discover a career that connects purpose with possibility. At the City of Windsor, our employees thrive in a collaborative environment that values organizational excellence, community impact, and offers competitive benefits that supports professional growth. Located in Southwestern Ontario on the banks of the Detroit River and Lake St. Clair, Windsor is just minutes from downtown Detroit, Michigan and the north shores of Lake Erie, which is home to over 25 local wineries, craft breweries and distilleries. Windsor boasts world class entertainment, state‑of‑the‑art facilities, iconic food, temperate climate, magnificent waterfront parks & gardens and an innovative workforce with demonstrated capacity in automotive, advanced manufacturing, transportation, life sciences, education and tourism. With affordable living, a diverse community, and a growing economy, Windsor offers a lifestyle as fulfilling as the work we do. Come join a team that reflects the city it serves.

Job Posting Number: 2025-0440

Posting Type: Corporate and External

Posting Period: Wednesday, November 26, 2025, at 8:30 a.m. to Wednesday, December 3, 2025, at 4:30 p.m.

Department: Children’s Services Systems

Union: C.U.P.E. Local 543

Position Status: Regular Full-Time

Job Code: 543355

Grade/Class: 0.07

Number of Positions: 1

Rate of Pay: $25.17 - $29.61 per hour

Hours of Work per Week: 35 hours

Shift Work Required: No

Duties and Responsibilities:

• Supporting the Child Care Subsidy team by performing general office duties including answering the Children’s Services general intake line, completing Child Care Subsidy pre‑applications both over the phone and on‑line;
• Scheduling call‑back appointments for Children Services Caseworkers and advising applicants of required documents for Child Care Subsidy applications;
• Responds to, retrieves, re‑routes and records phone inquiries, and provides information to the public concerning Children’s Services;
• Will be required to enter case notes in a database, file and distribute Child Care Subsidy authorizations and general correspondence;
• Will track applications for Child Care Subsidy to ensure documents are received within required timelines;
• Will maintain a spreadsheet to track incoming referrals from community partners;
• Must maintain amiable relations with co‑workers and customers;
• Will perform Occupational Health & Safety duties as outlined in the Corporation’s Health and Safety Program;
• Will perform other related duties as required.

Qualifications:

• Must have an Ontario Secondary School Graduation Diploma or Ontario Ministry of Education equivalency;
• Must have over six (6) months of experience in a computerized office environment using the Microsoft Office Suite of Products including Windows, Word, Excel and Outlook;
• Must be fluently bilingual (English and French);
• Must have neat and legible penmanship.

Physical Demands:

The physical demands analysis associated with this job indicates a sedentary level of work.

Note:

• Only those applicants selected for an interview will be acknowledged
• We offer a smoke‑free and scent‑safe office environment
• Personal information is collected under the authority of the Municipal Act, c. 25 as amended, and will be used to determine eligibility for employment.

In accordance with the Accessibility for Ontarians Act, 2005 and the Ontario Human Rights Code, the City of Windsor will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities. If selected to participate in the recruitment, selection and/or assessment process, please inform the City of Windsor Human Resources staff of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.