Insurance Sales Agent

CAA Club Group; Vaughan; On-site; CAD 40,000 - 55,000; Full time

Job summary

CAA Club Group in Vaughan, Ontario, is seeking individuals for a call centre position focused on quoting and selling auto and property insurance to inbound callers. Candidates should possess strong communication skills and experience in customer service or retail environments. The role requires flexibility to work various shifts and offers training for the OTL insurance license. Join a team dedicated to exceeding customer expectations in a supportive environment.

Qualifications

• Considerable experience in retail, customer service, and/or a call centre environment.
• Insurance experience is considered an asset.
• Willing to obtain OTL license if not already licensed.

Responsibilities

• Quote and sell auto and property insurance to inbound callers.
• Follow procedures and underwriting guidelines as part of the sales process.
• Assess the needs of the customer and propose solutions.

Skills

Strong communication skills

Customer-focused

Critical thinking

Team player

Motivated individual

Education

Post-secondary education

Job description

Position Details

What You Will Do

• Quote and sell auto and property insurance to inbound callers
• Follow procedures and underwriting guidelines as part of the sales process
• Assess the needs of the customer
• Identify and make recommendations for additional P&C coverage
• Achieve set target for sales, quality, average call time, etc.

Qualifications

• Post‑secondary education completed
• Considerable experience in retail, customer service, and/or a call centre environment
• Strong communication skills, both written and verbal
• A highly motivated individual, committed to continuous improvement and exceeding client expectations
• Uses critical thinking skills to identify needs and propose solutions to customers
• Is a team player who shares knowledge and insights with peers
• Is positive, customer focused and resourceful
• Insurance experience is considered an asset
• OTL/RIBO licensed an asset (if not licensed, willing to obtain OTL, provided by CAA)
• OTL (Other Than Life) insurance license training will be provided by in‑house learning and development; a successfully completed OTL exam is required for the job.

Job Details

Call Centre Hours

• Monday to Thursday – 8:00am to 8:00pm
• Friday – 8:00am to 6:00pm
• Saturday (once a month) – 9:00am to 4:00pm

You must be flexible to work various shifts within the call centre hours.

Commitment

We are an equal opportunity employer and are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). CAA CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.