Insurance Advisor Home & Auto - Advice Centre

RBC; Mississauga; On-site; CAD 55,000 - 70,000; Full time

Job summary

RBC Insurance Advice Centre in Mississauga invites licensed Home & Auto Insurance Advisors. You will provide trusted insurance guidance to clients over the phone, assess needs, present solutions and help clients protect what matters most.

You’ll work with RBC partners to deliver a seamless client experience and contribute to sales goals. Successful applicants will pursue Ontario General Insurance licenses, collaborate with a dynamic team and enjoy flexible, client‑focused service across a wide

Qualifications

• Excellent client service skills with the ability to build relationships.
• Willingness to obtain Ontario OTL license and provincial licenses.
• Digital literacy across smartphones, tablets and laptops.

Responsibilities

• Provide insurance advice and solutions to clients via inbound calls.
• Deliver a positive client experience and resolve concerns at first contact.
• Complete needs assessments using tools and calculators to support recommendations.
• Understand regulatory risk when underwriting home & auto policies.
• Use procedures effectively during client conversations.
• Collaborate with RBC partners to function as one RBC team.

Skills

Auto Insurance

Cold Calling

Competitive Markets

Cross-Selling

Customer Needs

Customer Service

Group Problem Solving

Insurance Product Development

Sales

Education

Other Than Life (OTL) license

Post-secondary education

Job description

Job Description

What is the opportunity?

This role at RBC Insurance Advice Centre gives you the best of both worlds - the flexibility you need for your life and the fulfillment you seek in your work.

We will provide you with the tools, training and support you need to successfully complete the Other than Life (OTL) Ontario insurance license and other provinces.

As an RBC Licensed Insurance Advisor for Home & Auto, you’ll be the trusted voice on the other end of the phone providing insurance advice and options to help clients protect what’s important to them. You’re empathetic, helpful friendly and provide clear, upfront insurance advice for clients. With every conversation, you’re curious, caring and detail-oriented, with a focus on problem and delivering an exceptional client experience. You will contribute to individual and team sales goals by proactively recommending personal home and auto insurance solutions to new and existing clients, as well as referring them to your partners within the organization.

What will you do?

• Provide insurance advice and solutions to clients based on their needs through inbound calls

• Exhibit a consistent, positive client experience with every conversation and resolve client concerns at first point of contact, demonstrating relationship building through meaningful discussions

• Complete personalized needs assessments and reviews by leveraging tools, resources, and calculators to demonstrate value and support advice recommendations

• Demonstrate a solid understanding of regulatory risk when underwriting and updating home & auto insurance policies

• Use procedures effectively and seamlessly during conversations with clients

• Cultivate and maintain relationships with partners to work as one RBC team

What do you need to succeed?

Must-have

• Willingness and ability to successfully obtain the General Insurance License for Ontario (Other Than Life) and the General Insurance License for all provinces

• Exceptional customer service skills with the ability to build strong relationships and connect with clients

• Flexibility to work all shifts within the hours of operation. The Home & Auto Advice Centre is open Monday - Friday 8:00am - 8:30pm and Saturday 8:00am - 4:30pm

• Digital literacy across a broad range of services (i.e. smartphones, tablets, laptops etc.)

Nice-to-have

• Possession of the Other Than Life (OTL) license at time of application

• Fluent in both French in English

• Post-secondary education

• Knowledge of insurance products

• Customer service and/or sales experience in a contact centre environment.

What’s in it for you?

Whether it’s developing new skills, opportunities to innovate and grow, modern and comprehensive benefits, or the flexibility to enjoy the moments that matter, at RBC you have everything you need at your fingertips to build your career and life.

• Working with an award-winning team Awards | RBC Diversity & Inclusion

• A comprehensive Total Rewards package that prioritizes your overall wellbeing, including flexible and modern benefits, competitive compensation and stock options

• Work where you belong as part of a supportive, inclusive team and company that celebrate your unique perspectives, background and experience and want you to bring your whole self to work, every day.

• Leaders who are invested in your success and provide opportunities to learn, to grow and to try new things. Develop new skills, sharpen existing ones and explore paths you never knew existed with a host of learning programs and tools designed to support you in every phase of your career.

• Flexible work arrangements and leaders who support your needs - both personal and professional.

• An opportunity to have real impact on the lives of our clients and the communities you serve.

• RBCI software tools to boost your productivity

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

Job Skills

Auto Insurance, Cold Calling, Competitive Markets, Cross-Selling, Customer Needs, Customer Service, Group Problem Solving, Insurance Product Development, Sales

Additional Job Details

Address:

MEADOWVALE BUSINESS PARK, 6880 FINANCIAL DR:MISSISSAUGA

City:

Mississauga

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

INSURANCE

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-10-02

Application Deadline:

2026-10-16

Note** : Application will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

Join our Talent Community

Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.

Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.