Insurance Broker

McCallum & Misale Insurance Brokers Ltd; Hamilton; On-site; CAD 55,000 - 85,000; Full time

Job summary

McCallum & Misale Insurance Brokers Ltd in Hamilton, ON is seeking a full-time Insurance Broker to meet with clients, assess their needs, and recommend suitable personal and commercial coverage. The role emphasizes accurate documentation, compliant processes, and proactive service.

You will liaise with insurers to quote, renew, endorse policies, and support claims while building long-term client relationships through trust and professional guidance.

Qualifications

• Proficient in advising clients on personal and commercial lines insurance.
• Strong customer service mindset to build lasting client relationships.
• Excellent communication and negotiation skills for working with clients and insurers.
• Detail-oriented with ability to manage multiple client files and regulatory requirements.

Responsibilities

• Meet with clients to assess insurance needs and recommend appropriate products.
• Prepare quotes for personal and commercial lines and manage policy applications.
• Handle renewals, endorsements, and claims support with accurate documentation.
• Communicate with clients via phone, email, and in-person meetings; ensure regulatory compliance.
• Collaborate with insurers to negotiate terms and contribute to client retention and referrals.

Skills

Insurance brokerage

Policy management

Customer service

Communication

Negotiation

Organization

Education

RIBO license

Job description

Company Description

McCallum & Misale Insurance Brokers Ltd is an independent insurance brokerage based in Hamilton, Ontario, Canada, at 549 Stone Church Rd E. The firm serves individuals, families, and businesses with a range of insurance and risk management solutions. As a local brokerage, it focuses on personalized service, helping clients navigate coverage options and make informed decisions. Team members work closely with the community, building long-term relationships grounded in trust and professional expertise.

Role Description

The Insurance Broker role is a full-time, on-site position located in Hamilton, ON. The broker will meet with clients to assess their insurance needs, recommend appropriate products, and prepare quotes for personal and commercial lines. Day-to-day responsibilities include managing policy applications, renewals, endorsements, and claims support, while ensuring accurate documentation and compliance with regulatory requirements. The role involves regular client communication via phone, email, and in-person meetings, providing timely service and proactive coverage reviews. The broker will also collaborate with insurers to negotiate terms, stay current on market trends, and contribute to business growth through client retention and referrals.

Qualifications

• Candidates should possess strong skills in Insurance Brokerage and Insurance to advise clients and manage policies effectively.
• Candidates should possess excellent Customer Service skills to build relationships, handle inquiries, and resolve issues promptly and professionally.
• Relevant provincial insurance licensing (e.g., RIBO or equivalent) and experience in personal or commercial lines are preferred.
• Strong communication, negotiation, and organizational skills, with attention to detail and the ability to manage multiple client files.
• Comfort using insurance management systems and common office software; willingness to learn new tools and processes.
• Ability to work on-site in Hamilton, ON, collaborating with colleagues and engaging directly with clients.