Insurance Advisor Level 1

AMA - Alberta Motor Association; Edmonton; On-site; CAD 40,000 - 55,000; Full time

Benefits offered by this job

Competitive salary

Flexible benefits

Paid vacation

Retirement savings program

Employee discounts

Professional development

Job summary

AMA - Alberta Motor Association is seeking a customer service representative to provide exceptional service in the insurance sector. This role involves identifying client needs and advising on suitable insurance products while ensuring a personal and caring approach.

Applicants should ideally have a high school diploma and at least 6 months of relevant experience, particularly in retail or call centers. AMA promotes professional development and offers a family-like culture with various employee

Qualifications

• 6 months of sales and/or customer service experience, preferably insurance-related.
• Ability to effectively identify client insurance needs and provide suitable options.
• Strong organizational skills and detail-oriented approach.

Responsibilities

• Help clients identify their insurance needs and advise on products.
• Support existing clients with questions regarding their policies.
• Build relationships to retain business and drive new sales.

Skills

Customer service

Sales

Communication

Organization

Education

High school diploma

Post-secondary education

CIP designation

Job description

A _ customer service _ JOB THAT _ opens doors _

The Opportunity

Seeking a career full of new challenges and opportunities to grow? This could be the fresh start you’re looking for!

You’re already a sales superstar and customer service wiz, but you’re looking for a little more. Bring your skills to the world of insurance and know that every day you’ll be offering Albertans peace of mind and helping protect what’s important to them.

Prior insurance experience is an asset, but cultural fit is key, so we’re willing to cover the cost of your licensing and provide lots of in-house training to set you up for success.

A Place to Belong

AMA is more than a workplace; it’s a family. Together, we help protect the things that matter most to our more than one-million members—everything from roadside safety to retail savings, food security to childhood well-being. And with operations that span automotive, registries, travel, insurance and more, the opportunities to grow with us are almost limitless!

Building on a century of proud service in Alberta communities, we’re passionate about making a meaningful difference in the places where we live and work. And that all begins with our people. As part of the AMA team, you’ll enjoy:

• Competitive salary and flexible benefits
• Employer-paid retirement savings program
• Employee-exclusive discounts on travel, insurance, memberships, and more
• Free travel medical insurance for you and your immediate family
• Ongoing professional development
• Paid vacation and personal days, including a Volunteer Day and Me Day
• Flexible work models that make sense for your lifestyle

Who You Are

• You’re the ultimate people-person who’s great at making connections.
• You enjoy the thrill of a sale, working towards goals and hitting targets.
• You’re passionate about finding the right solutions to fit client needs.
• You genuinely care about helping others and providing outstanding customer service.
• You get that even the smallest detail can make a huge difference in someone’s life.
• You’re ultra-organized and always on time because you know it’s important to clients.
• You want a career that will allow you to grow.

How You’ll Make an Impact

• Report to Manager, Insurance Agency.
• Help clients identify their insurance needs and advise on products and coverages.
• Effectively articulate the value of our products and explain pricing in a simple, empathetic, and professional manner.
• Support existing clients with questions and updates to their policies.
• Proactively follow up on leads and client inquiries to drive new business.
• Build relationships with clients to stay informed of their ever-changing needs and retain their business.
• Deliver a TYLF (treat you like family) experience in all interactions with clients and co-workers.

What You Bring to the Table

• You have a high school diploma or equivalent (bonus points for related post‑secondary education and/or industry certifications like a CIP designation).
• You have at least 6 months of sales and/or customer service experience (even better if it’s insurance‑related). Experience in a call center, retail, or financial services is a strong asset.
• This position requires a General Insurance Certificate of Authority Level 1. But don’t worry! If you don’t already have one, we’ll help you earn one and support you with in‑house training. See what’s involved.

Belonging Matters Here

AMA is committed to providing an inclusive, respectful, and accessible environment. If you require an accommodation at any time during our recruitment process, please contact [e-mail]. We’ll work with you feel supported throughout your journey with us.

WORK MODEL:

In-Office

We thank all applicants for their interest; however, only those selected for an interview will be contacted.