Insurance Account Manager, Commercial Transportation

NFP, an Aon company (Canada); London; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

A leading company in the insurance sector is looking for an Insurance Account Manager for Commercial Transportation. This full-time role in a hybrid setting involves client interaction, managing business applications, and maintaining relationships in the transportation and logistics space. Ideal candidates will have 3+ years of industry experience and relevant professional designations.

Benefits

Hybrid work environment

Annual bonus

Matching RRSP (5%)

Referral commissions

Support for continuing education and professional growth

Reimbursement of license and membership fees

Qualifications

• 3+ years of experience in servicing, broking, or underwriting within insurance.
• Ability to prioritize tasks and make independent decisions.
• Ethical, innovative, and resilient with strong communication skills.

Responsibilities

• Lead servicing, application preparation, and marketing strategies for new and renewal business.
• Provide customer service for inquiries related to coverage, billing, claims.
• Maintain long-term relationships with clients and insurance carrier representatives.

Skills

Communication

Interpersonal Skills

Problem Solving

Customer Satisfaction

Education

Professional insurance designation (CAIB, FCIP, CRM)

Tools

EPIC

Job description

Insurance Account Manager, Commercial Transportation

Join to apply for the Insurance Account Manager, Commercial Transportation role at NFP, an Aon company (Canada)

• Business Line : Commercial Transportation
• Locations : Hamilton, London, Mississauga, or Newmarket – Hybrid Setting ( https : / / www.nfp.ca / about-nfp / find-an-office )
• Job Duration : Full-Time, Permanent

About The Role

We’re looking for a Commercial Account / Client Manager with knowledge of the transportation & logistics space or interested in entering this field. The role involves managing daily interactions with clients and carriers, developing and maintaining relationships.

Responsibilities

• Lead servicing, application preparation, specifications, and marketing strategies for new and renewal business in commercial trucking and logistics, collaborating with the backend service team (submission, marketing, proposal, binding, invoicing, etc.)
• Provide professional, prompt customer service via phone and email for inquiries related to coverage, billing, claims, audits, etc.
• Maintain positive, long-term relationships with clients, insurance carrier representatives, and NFP staff.

Qualifications

• Typically 3+ years of experience in servicing, broking, or underwriting within the industry
• Ability to prioritize tasks and make independent decisions
• Ethical, innovative, tolerant, resilient, with collaborative problem-solving skills
• Strong communication and interpersonal skills
• Positive attitude towards customer satisfaction and business success
• Proficiency with computer systems and industry software such as EPIC or similar BMS
• Professional insurance designation (CAIB, FCIP, CRM, etc.) is an asset

About NFP

NFP, an Aon company, is recognized as a top employer with awards for diversity and inclusion. We offer solutions in risk, workforce, wealth management, and retirement, emphasizing a people-first approach.

• Hybrid work environment
• Annual bonus
• Matching RRSP (5%)
• Referral commissions
• Support for continuing education and professional growth
• Reimbursement of license and membership fees

Our Culture

We foster a diverse, inclusive, and collaborative environment, committed to community involvement and employee well-being. We support community initiatives and encourage personal and professional development.

Accommodations available upon request.

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Commercial Account Manager • London, ON, Canada