Insurance Account Manager, Commercial Transportation

NFP; London; Hybrid; CAD 60,000 - 85,000; Full time

Job summary

A leading company in the transportation and logistics sector is seeking a Commercial Account/Client Manager. This role involves managing client relationships and ensuring excellent service delivery. Ideal candidates will have a RIBO License and experience in the industry, with a focus on customer satisfaction and business growth.

Benefits

Annual bonus plan

Matching RRSP plan of 5% of salary

Generous benefits plan

Support for continuing education

Reimbursement of license fees

Qualifications

• 3+ years of industry experience in servicing, broking, or underwriting.
• Ability to prioritize tasks and make independent decisions.
• Solid working knowledge of industry software.

Responsibilities

• Manage day-to-day interactions with clients and carriers.
• Lead servicing and preparation for new business applications.
• Provide professional customer service for inquiries.

Skills

Customer service

Communication

Problem-solving

Interpersonal skills

Education

RIBO License

Professional insurance designation (CAIB, FCIP, CRM)

Tools

EPIC

Job description

Business Line: Commercial Transportation

Hours Per Week: 35 (Full-Time)

Locations: Hamilton, London, Mississauga or Newmarket – Hybrid Setting (https://www.nfp.ca/about-nfp/find-an-office)

Job Duration: Full-Time, Permanent

About the Role

We’re looking for a Commercial Account/Client Manager with knowledge of the transportation & logistics space or interested in getting into the transportation/logistics space to manage the day-to-day interactions of business while developing and maintaining relationships with both client and carrier representatives.

What You’ll Do

• Lead in the servicing & preparation applications, specifications, and marketing strategy for new business as well as the renewals associated with commercial trucking and logistics clients in collaboration with backend service team from end to end (submission, marketing, proposal, binding, invoicing, etc.)
• Provide professional and prompt customer service including phone & email inquiries on new and existing client accounts, including client questions on topics such as coverage, billing, reporting of claims, audits, etc.
• Assist in maintaining positive, long-term relationships with the clients, insurance carrier representatives and NFP staff

What You Bring

• RIBO License in good standing required
• Typically, 3+ years of industry and product line experience – servicing, broking or underwriting
• Ability to prioritize multiple tasks to meet tight deadlines coupled with the self confidence to make sound independent decisions
• Ethical, innovative, tolerant and resilient with collaborative problem-solving ability
• Professional communication and interpersonal skills demonstrating business intelligence
• Positive and passionate attitude towards customer satisfaction and business achievements
• Solid working knowledge of computer operating systems including industry software such as EPIC or a similar BMS
• Professional insurance designation (such as CAIB, FCIP, CRM, etc.) is an asset

Who We Are

NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance who has also earned the 5-Star Diversity, Equity and Inclusion (DEI) award from Insurance Business magazine and the WORK180 employer endorsement. We are an organization of consultative advisors and problem solvers. We help companies and individuals around the globe address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people-first approach.

What’s In It For You

NFP’s PeopleFirst culture offers a multitude of benefits to employees and is a great place to call home.

• A hybrid environment approach that keeps the best interests of our staff and our clients in mind
• Annual bonus plan for all employees
• Matching RRSP plan of 5% of salary
• Referral Commission Plan
• Generous benefits plan including Health Care Spending Account starting on the first day of employment
• Full support for continuing education & internal opportunities to grow as an insurance professional to advance career
• Reimbursement of license fees and professional membership dues
• A global team of industry leaders focused on employee retention, client growth, industry innovation and collaboration

Our employees are the foundation of our success.

NFP is a big company — a growing, inclusive team of individuals supporting each other’s passions and engaging with the community.

Building a diverse, collaborative and innovative team requires leadership, deliberate action, and ongoing measurement. We actively support the well-being of our employees with benefits and programs driven by recognition, community, financial wellness tools, development and inclusion, fostering personal and professional growth that keeps us moving forward.

Beyond our office walls, we’re dedicated to serving the community around us. Every day we make proactive choices to take care of the communities in which we live and work. We contribute to different organizations, including Women in Insurance Cancer Crusade (WICC), Food Banks Canada, Indspire Canada and many more. From charity drives and community service outings to other company-sponsored events, our employees donate their time and raise funds on behalf of great causes across the country.

Our business is built on the personal level. Whether it’s in our offices, on a call, out in the field or anywhere you can find us in the world, we’re starting the conversations that create a more secure future for everyone.

Accommodations are available on request for candidates taking part in all aspects of the selection process.