Instructional Designer

Westland Insurance Group Ltd.; Surrey; On-site; CAD 73,000 - 92,000; Full time

Job summary

Westland Insurance Group is looking for an Instructional Designer to enhance their Business Technology Enablement Office. The role focuses on creating high-quality learning resources, utilizing adult learning principles, and ensuring effective knowledge transfer within the organization.

Benefits

Continuous learning financial assistance

Flexible paid Values Days

Paid Volunteer Days

Inclusive culture and community

Autonomy in work

Qualifications

• Experience in designing and delivering learning content across formats.
• Strong knowledge of instructional design theory.
• Proficient in web-based learning material development.

Responsibilities

• Create engaging learning materials and job aids.
• Conduct needs analyses and ensure training relevance.
• Regularly review and update learning resources.

Skills

Technical writing

Adult learning principles

Communication skills

Public speaking

Education

Post-secondary degree or diploma in adult education

Tools

Articulate Storyline

Camtasia

Microsoft Office

Learning management systems

Job description

Surrey (Head Office), BC, Surrey, British Columbia, Canada

Job Description

Posted Friday, May 30, 2025 at 7:00 AM

We’re searching for an Instructional Designer to join our growing team.Are you searching for new possibilities?

Expected Compensation: The expected hiring range for this role is $73,600 to $92,000 with a 35-hour work week. Your rate of pay will be determined based on your individual qualifications and experience while considering internal equity.

Westland is committed to continuous learning where employees can grow their potential and write the stories of their careers. Financial assistance is available for approved work-related training/development courses leading to certification, and programs that offer professional development, including seminars and conferences.

Discover what’s possible, with Westland .

The Westland story is all about growth, and that means plenty of possibility for everyone on our team. Every day, Westland proves that building a great business means taking care of clients, communities, and each other with equal commitment. As we continue to open new doors, we're inviting amazing people like you to join us.

As an Instructional Designer, you will provide support to theBusiness Technology Enablement Office by partnering with subject matter experts to develop and deliver high-quality learning resources across various media and formats. Your expertise in adult learning principles and instructional design will be essential in creating and refining Westland’s technical learning content.

Interested in learning more?

Why you'll love Westland:

• An open, flexible and welcoming workplace
• Plenty of opportunities to grow and learn
• Autonomy to drive your own success
• Be part of our inclusive culture, alongside an extraordinarily talented community of people with a wide variety of backgrounds
• A total rewards program that takes care of your financial, physical, and mental health
• Flexible paid Values Days to celebrate days important to you
• Paid Volunteer Days for employees as part of Amplifying Communities, a program to support causes that matter most to our employees and clients

Why we’ll love You:

• Demonstrated experience designing, developing, and delivering learning content in a variety of formats such as e-modules, webinars, job aids, etc.
• Strong knowledge of instructional design and theory, including experience in technical writing
• Proficiency in developing effective web-based learning material using Rapid Design tools such as Articulate Storyline, Camtasia, Vyond or PowToon
• Advanced proficiency using Microsoft Office applications (Word, PowerPoint, Excel) and web conferencing solutions such as Zoom
• Experience administering cloud-based learning management systems is an asset (experience with Ceridian Dayforce or eLoomi considered an asset)
• Excellent written and oral communication skills
• Public speaking and facilitation skills a plus, but not required
• Post-secondary degree or diploma with a focus on adult education, instructional design, or related field

Once here, you’ll

• Create engaging learning materials and supporting documents such as job aids, videos, eLearning modules, technical guides and SharePoint resources; leveraging best practices in adult learning principles, blended learning approaches, and Westland’s content development software
• Work closely with subject matter experts to produce top-tier learning resources that meet the needs of our employees
• Conduct needs analyses when new technologies are introduced, evolve, or when knowledge gaps are identified, ensuring that learning solutions are relevant and effective.
• Regularly review and update our learning resourcesto keep it current and engaging, adapting to business needs and technology enhancements.
• Update and revise content as needed based on business needs and technology changes
• Test and gather feedback on all eLearning courses before publishing to ensure positive employee experience
• Establish and maintain strong relationships with managers, leadership, and external vendor contacts to facilitate collaboration.
• Contribute to projects by creating and delivering technical training content development and training delivery, to support the implementation of new technologies and ongoing sustainment of Westland’s existing tech stack
• Assist with measuring effectiveness of training, manage feedback, identify trends, make recommendations
• Advise learners and business stakeholders on options for ongoing development where required
• Provide support for filming of video components for eLearning courses
• Ongoing administration of the learning management system, updating content, providing reports as required
• Maintain knowledge of industry changes, Westland’s product offerings, and best practices in Adult Learning Principles.

#LI-NF1

#LI-Onsite

Want to get to know each other better? Send your resume our way.

You belong here We strive to be much more than a great place to work. Here, you join a collective of incredibly vibrant, purpose driven, and open-minded people. Every day, Westland proves that building a great business means taking care of communities, clients, and each other with equal commitment. You will be supported and respected for who you are and for the voice you add to the conversation. At Westland, you will feel the power of community. Westland Insurance Ltd. is an inclusive organization that values diversity in its workforce. We listen, champion equity and diversity, and create safe welcoming spaces where everyone has a voice and is free to be themselves. Westland Insurance Ltd. encourages applications from all qualified individuals and will accommodate applicants' disability-related needs, up to the point of undue hardship, throughout all stages of the recruitment and selection process. If you require a disability -related accommodation in order to participate in the recruitment process, please contact the recruitment team by email at [e-mail]

Surrey (Head Office), BC, Surrey, British Columbia, Canada