Installation Support & Solutions Specialist

The Brick Group; Edmonton; On-site; CAD 42,000 - 54,000; Full time

Benefits offered by this job

Benefits package including Health, Par

Job summary

Trans Global Service is seeking a customer service professional to join our team in Canada’s largest service repair and installation company. You will provide courteous, prompt, and professional support to customers over the phone, aiming for first-contact resolution and high customer satisfaction.

You will work with peers and management to address inquiries efficiently, follow up to identify needs, and promote loyalty by delivering exceptional service during appliance installation and assembly

Qualifications

• Previous experience in a call centre or customer service environment required
• Professional phone and email etiquette
• Utmost discretion with confidential customer information
• Excellent data entry and keyboarding skills
• Excellent communication skills, both verbal and written; bilingual (English & French) an asset
• Strong attention to detail
• Superior organizational, and multi-tasking skills
• Strong analytical and decision-making skills
• Strong desire to take ownership and accountability of task completion
• Intermediate knowledge in Microsoft Office, particularly Excel, Word, Outlook, and Teams
• Ability to work effectively with and without supervision

Responsibilities

• Provide courteous, prompt, and professional service to customers over the phone with the goal of resolving questions and concerns with first contact resolution
• Work with peers and management to ensure that customer concerns are addressed in the most efficient manner
• Follow up with customers to identify and support their needs
• Offer value-added solutions and promote customer loyalty by providing exceptional customer support
• Provide best-in-class customer service on appliance installation and assembly service
• Explain installation processes to retailers and customers
• Correspond with retailers and customers verbally and electronically
• Maintain up to date knowledge of new policies, procedures, and products
• Process routine clerical transactions in between calls
• Communicate with TGS’ network of professional service providers

Skills

Call centre experience

Phone etiquette

Attention to detail

Data entry

Communication skills

Analytical thinking

Ownership & accountability

Time management

Tools

Microsoft Office

Excel

Word

Outlook

Teams

Job description

Trans Global Service is seeking a customer service professional to join our team in Canada’s largest service repair and installation company. You will provide courteous, prompt, and professional support to customers over the phone, aiming for first-contact resolution and high customer satisfaction.

You will work with peers and management to address inquiries efficiently, follow up to identify needs, and promote loyalty by delivering exceptional service during appliance installation and assembly